This associate will provide strategic, administrative, and engineering support to both Jira Align (formerly AgileCraft) and Jira; and support the end-to-end user experience and architecture across the products. This is for a full-time position to provide strategic, administration, maintenance, upgrades, enhancements, support integrations with other tools or plugins, and rollout support of Jira Align and Jira.
Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and Jira
Provide strategic consultancy and guidance to leadership and Jira Align users
Work with the user community to troubleshoot and resolve issues in Jira and Jira Align
Support the rollout and onboarding of new teams to Jira Align and the integration with Jira
Recommend and implement best practices in Jira and Jira Align
Provide hands on support to integrate Jira and Jira Align
Understand system architecture of upstream and downstream impacts when implementing solutions and provide governance across the applications
Support complex troubleshooting efforts that cross multiple applications and technical disciplines
Supports team to address business needs and deliver technical solutions and workarounds
Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins
Configure Jira Align and Jira to meet business requirements
Coordinate with Atlassian Support team for issues
Responsible for maintaining all Jira Align instances
Responsible for working with other Jira and Jira Align administrators across the enterprise
Create and curate knowledge-base articles and documentation to help users help themselves
Verify bugs and work Atlassian support on delivering fixes
Responsible for helping define best practices and improving methods to benefit the user experience
Create and maintain technical documentation and user-guides
High School Degree, GED or equivalent certification
At least 3 years of experience supporting Jira
At least 3 years of Technology Delivery or System Integration experience
At least 3 years of experience in a customer facing or technical support role
4+ years of experience using and supporting Jira Align (formerly AgileCraft)
SAFe certified or other scaled agile frameworks
4+ years of experience developing and consuming RESTful APIs
At this time, Capital One will not sponsor a new applicant for employment authorization for this positionNo agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.