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Operations Specialist, Enterprise Consumer Payment Operations

Location Richmond, Virginia
Job ID R102849 Updated date 01/11/2021
West Creek 5 (12075), United States of America, Richmond, Virginia

Operations Specialist, Enterprise Consumer Payment Operations

Operations Specialist, Enterprise Consumer Payment Operations - Richmond, VA

Capital One's Enterprise Consumer Payment Operations (ECPO) team is seeking an experienced, results-driven and intellectually curious Ops Specialist to support the shared services functions that enable Capital One’s business operations to thrive.  The successful candidate will have the unique opportunity to assume this role at a critical inflection point and take it to the next level by producing meaningful data that will facilitate actionable analysis throughout critical payment channels.

As an Ops Specialist, you will be exposed to multiple payment channels supported by the enterprise, presenting an opportunity to garner visibility with senior leadership.  You will quickly synthesize information and use various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes.  The ideal candidate will be passionate about data analysis, quality assurance, risk mitigation and budget management.

Responsibilities include:

  • Engage with Process Managers to understand the end-to-end payment experience and leverage available information and data points to drive results

  • Perform daily payment file reconciliation to ensure customer intent is cared for both timely and accurately

  • Review quality assurance results and identify common threads that will help us to proactively influence our suppliers in support of a well-managed agenda

  • Close the feedback loop on all issues identified via critical control activities, and drive progressive improvements to help minimize risk

  • Collect data and information using analytics and reporting to provide risk transparency to leadership

  • Drive business success and improve customer experience through critical SOX controls, NACHA guidelines and adherence to Regs AB, E and Z

  • Identify the need for and lead process improvement efforts, validating operational business controls and maintaining process documentation

  • Ensure process documentation is kept accurate and up-to-date

  • Engage in departmental projects and implement new processes

  • Proactively mitigate risk and quickly escalate and socialize issues with impacted partners

  • Collaborate across Payment Operations team to share best practices

  • Support annual Audit and certification processes with Capital One business areas to ensure banking and payment policies and standards are followed

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 2 years of experience in Payment Operations or Business Operations or Process Management or Data Analysis or Business Management or Finance

  • At least 2 years of experience using Microsoft Excel

Preferred Qualifications:  

  • Bachelor's Degree or Military Experience

  • At least 2 years of experience in Financial Services Industry

  • At least 2 years of experience in Financial Analysis

  • At least 2 years of experience in Quality Assurance

  • At least 2 years of experience in Risk Management

  • Tableau experience

  • Google Sheets experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.