Operations Specialist, Enterprise Consumer Payment Operations - Richmond, VA
Capital One's Enterprise Consumer Payment Operations (ECPO) team is seeking an experienced, results-driven and intellectually curious Ops Specialist to support the shared services functions that enable Capital One’s business operations to thrive. The successful candidate will have the unique opportunity to assume this role at a critical inflection point and take it to the next level by producing meaningful data that will facilitate actionable analysis throughout critical payment channels.
As an Ops Specialist, you will be exposed to multiple payment channels supported by the enterprise, presenting an opportunity to garner visibility with senior leadership. You will quickly synthesize information and use various tools to track and analyze data, while consistently looking for ways to improve, streamline and automate processes. The ideal candidate will be passionate about data analysis, quality assurance, risk mitigation and budget management.
Engage with Process Managers to understand the end-to-end payment experience and leverage available information and data points to drive results
Perform daily payment file reconciliation to ensure customer intent is cared for both timely and accurately
Review quality assurance results and identify common threads that will help us to proactively influence our suppliers in support of a well-managed agenda
Close the feedback loop on all issues identified via critical control activities, and drive progressive improvements to help minimize risk
Collect data and information using analytics and reporting to provide risk transparency to leadership
Drive business success and improve customer experience through critical SOX controls, NACHA guidelines and adherence to Regs AB, E and Z
Identify the need for and lead process improvement efforts, validating operational business controls and maintaining process documentation
Ensure process documentation is kept accurate and up-to-date
Engage in departmental projects and implement new processes
Proactively mitigate risk and quickly escalate and socialize issues with impacted partners
Collaborate across Payment Operations team to share best practices
Support annual Audit and certification processes with Capital One business areas to ensure banking and payment policies and standards are followed
High School Diploma, GED or equivalent certification
At least 2 years of experience in Payment Operations or Business Operations or Process Management or Data Analysis or Business Management or Finance
At least 2 years of experience using Microsoft Excel
Bachelor's Degree or Military Experience
At least 2 years of experience in Financial Services Industry
At least 2 years of experience in Financial Analysis
At least 2 years of experience in Quality Assurance
At least 2 years of experience in Risk Management
Google Sheets experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.