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Manager, Process Management

Location: Richmond, Virginia; McLean, Virginia
Job ID R114422 Updated date 06/10/2021
West Creek 4 (12074), United States of America, Richmond, Virginia

Manager, Process Management

The EDML Tech Chief of Staff office provides the essential support for our tower Leaders who are responsible for developing, implementing, and sustaining the strategic tech support in Enterprise Data, Staff Tech, and C4ML.

We are looking for a Manager who is detail oriented, resourceful and self-motivated to focus on key deliverables for the Finance Technology organization related to Budget Management, Vendor Management, Forecasting, Labor Tracking & Governance and ad hoc Analysis and Reporting.


We are seeking a dedicated, disciplined, process professional who excels in a team environment and is an expert in process management and improvement with a strong understanding of labor planning and budget management. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. 


General Responsibilities and Requirements:

  • Have a proven track record for success leading and supporting activities related to financial management, budget analysis and reporting including labor and vendor management

  • Demonstrate excellent time management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

  • Be self-motivated and display a passion for “getting things done” and getting them done well

  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes.

  • Develop, execute and validate processes that will drive operational excellence and support OneData Budget and Labor governance

  • Facilitation and support budget and vendor oversight and related processes, providing thought leadership to help identify improvements for budget and vendor performance management  in support of departmental objectives

  • Lead and manage multiple activities related to our workforce strategy, associate and NAL headcount management, vendor analysis etc.

  • Design and produce metrics to measure efficiency and effectiveness to be adopted and utilized across the organization

  • Create executive reporting that will provides transparency intoEnterprise Data budget and staffing, enable efficiency and proactive responses

  • Drive process improvements aligned with desired outcomes that clear the way for all customers

  • Forge relationships with key stakeholders to ensure delivery of deadlines and collaborate on adjustments as needed

  • Interpret business requirements to ensure deliverables meet expectations and appropriate planning is executed prior to the team starting the execution

  • Partner with project customers to provide tactical thought partnership to effectively drive project delivery

  • Leverage problem solving skills to resolve and escalate issues to ensure project plans deliver on time, in scope and on budget 

  • Be able to react seamlessly to change in priorities and delivery focus.

Basic Qualifications:

  • At least 3 years of experience with Process Management or Project Management

  • At least 2 years of experience with Budget Analysis and Management  

  • At least 2 years of experience working with Google suite products or Microsoft Office

  • At least 2 years of experience preparing presentations for technology leadership and business stakeholders


Preferred Qualifications:

  • 3+  years of experience creating presentations for technology leadership and business stakeholders

  • 4+ years of experience in Process Management

  • 4+ years of experience in Project Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.