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R124883 Posted 10/08/2021

Manager - Diversity, Inclusion & Belonging Talent Marketing

Richmond , Virginia | Vienna , Virginia | Wilmington , Delaware | Plano , Texas | New York , New York
  • Category Human Resources
  • Experience Manager
  • Primary Address Richmond, Virginia


West Creek 2 (12072), United States of America, Richmond, Virginia

Manager - Diversity, Inclusion & Belonging Talent Marketing

About the Team

Our Talent Brand & Marketing team helps inform and educate candidates, partners, and our own associates about the benefits of working at Capital One, our distinctive company culture and values, and our commitments to changing banking - and the communities around us - for good through our work.

We’re looking for a diversity, inclusion and belonging strategist to support a multi-year roadmap that positions Capital One as a diverse and inclusive employer of choice. Here, people from historically underrepresented groups can thrive and build meaningful careers. We’re looking for a talented teammate who can leverage research, data and insights to develop break-through communications campaigns, partnerships and associate engagement strategies that help to deliver on our goal to meaningfully change representation at Capital One. 

About You

You’re a gifted communicator who sees storytelling as an incredibly powerful tool for connecting with people. You’ll use research, data and insights to understand what makes someone seek out or consider a new job opportunity, and you’ll work to meet them where they are in their journey. You find satisfaction in connecting the dots across teams and rallying people around a common goal, all while navigating gray space to create a strategy and plan. 

Whether it’s identifying a new partnership opportunity, leading the creation of publisher content that authentically shares #LifeAtCapitalOne and our commitments, or prepping a spokesperson for interviews, you understand how to use storytelling to spur conversation, interaction and action. And you’re looking for a new role where you can use your strategic communications skills to be part of something bigger - to help others.

As a diversity, inclusion and belonging strategist on our Talent Brand & Marketing team, you’ll help build the strategy that makes us an in-demand employer of choice. Leveraging our mission, vision and values as your foundation, you’ll help us deliver powerful messages that help candidates understand #LifeatCapitalOne. Through engaging outreach and communications campaigns, you’ll help bring to life how diversity, inclusion and belonging fuel our creativity and drive our sense of purpose. You’ll entice prospective candidates to bring their diverse perspectives to the table and consider a career with us, and inspire our associates to share their stories.

What we’re looking for:

  • A storyteller, who sees words as an incredibly powerful tool for connecting with people and understands the power of diverse perspectives

  • A creative problem solver with the ability to connect the dots across teams and workstreams, amplifying investments and partnerships through coordinated efforts 

  • A strategic communicator who’s inspired by driving change, building something new and delivering great experiences for associates and candidates  

  • A highly organized and adaptable team player who’s comfortable managing multiple projects with cross-functional teams

  • Someone who approaches assignments from a candidate-centric perspective, while also understanding higher-level business and marketing objectives

  • A strategic advisor and thought partner across Capital One’s core and extended DIB community providing bold thought leadership, expert insight, deep expertise and related programming/leadership recommendations

You’ll love your job the most if you:

  • Enjoy partnering with subject matter experts and senior leaders to tackle meaningful people and talent initiatives 

  • Love problem solving and proposing research and data-backed strategies to better understand what needs to be true to attract people from all backgrounds and experiences to Capital One

  • Feel comfortable communicating with, presenting to and gathering feedback from leaders at all levels, including adapting your style based on the audience

  • Work quickly without compromising quality, knowing that iteration and testing are just part of creating exceptional experiences

  • Take initiative, aren’t afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating

  • Find satisfaction in connecting the dots and working across teams to meet and exceed project and partnership goals

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 4 years of experience in marketing, communications, or copywriting

Preferred Qualifications:

  • At least 2 years of brand experience in multi-channel marketing

  • At least 1 year of experience in financial services or other highly regulated industry

  • At least 1 year of experience in diversity and inclusion marketing or communications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
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