Manager, Counsel - Card and Retail Bank, Customer ExperienceApply now Job ID R84267 Updated date 09/16/2019 Location Richmond, Virginia; McLean, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
About the Role:
The Counsel in this role will play an integral role in the Legal department and the Card Legal team by advising business partners on sensitive, high impact customer complaint cases, all while receiving an unequalled introduction to all aspects of Capital One’s credit card business. Through the investigation of key cases, the attorney will (1) identify key trends in customer experience and litigation/regulatory activity; (2) advise business partners on the improvement of financial products and the development of new products; (3) address broader legal strategy questions that are identified through the analysis of individual customer experiences; (4) provide related guidance to stakeholders within Compliance, Legal, and the business; and (5) advise on written complaint responses that are provided to customers, state and federal regulators, and opposing counsel.
Juris Doctor from an accredited law school
Active member in good standing of at least one state bar
At least 2 years of law firm experience, government experience or in-house legal department experience
At least 3 years of in-house legal department experience or other work setting supporting clients in a financial service industry
At least 3 years of experience working with consumer financial regulations
Familiarity with federal and state laws and regulations related to consumer credit and collections, Fair Debt Collection Practices Act, Truth-in-Lending Act, the Fair Credit Reporting Act and the Equal Credit Opportunity Act
Ability to work in a fast-paced environment with minimal supervision
Ability to manage a large volume of work, including complex legal issues that may arise suddenly
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).