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Manager, Associate Facing Services, Workplace Solutions

Location: Richmond, Virginia; McLean, Virginia
Job ID R114376 Updated date 06/10/2021
West Creek 7 (12077), United States of America, Richmond, Virginia

Manager, Associate Facing Services, Workplace Solutions

Capital One is obsessed with recruiting and retaining the best people, and having best-in-class workspaces, facilities and amenity services is important to achieving that. As the Workplace Solutions team, we’re responsible for all four walls of our buildings—and everything in and around them.

 

As we evolve into a digitally-focused company and foster an environment of diversity, inclusion and belonging, our associates are changing the way they work, and we’re constantly transforming our workplace, services and experiences to enable them to work the way they do best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them—we’re a well-oiled machine!

 

And now, our Workplace Experience team is looking to add a Manager of Associate-Facing Services to manage the associate amenities that make Capital One such an awesome place to work—food, fitness, conferencing, transportation and guest services.  

 

A typical day in the life of this Manager:

  • Meet with your team in stand-up to check on key projects to  support an inclusive environment and  improve associate service experiences such as a mobile order app for food, home food delivery, or a new virtual fitness service

  • Strategize with team members and third party partners on the different generational and cultural expectations for employer amenities and how to best meet them

  • Connect with our Supplier Management Team on renegotiating a contract for a service such as managing our onsite fitness locations

  • Build out the annual budget for our amenity services or check in with our Workplace Analytics team to review a settlement payout for partner key performance indicators

  • Plan for a successful restart of onsite amenities and services at Capital One Office locations as part of our Return to the Workplace program

Your days look like that because:

  • Amenities are a pretty big deal to associates, so we strive to provide amazing services and inclusive experiences. Our team manages everything from bikes to buses to food to fitness (and more!) in a fast-paced environment.

  • Driving a common amenity strategy across Capital One locations supports associate productivity, wellbeing and our collaborative culture.

  • Our workplace and amenities are important parts of our organization and how we attract, retain, and diversify top talent for the company.

You’ll need to wear many hats including:

  • Creator: You’re a strong, autonomous leader who is able to establish a vision for each service and deliver it through our key partners. You’re passionate and care about the associate experience and Capital One’s position as an employer of choice.

  • Diplomat: You’re comfortable and adept with influencing senior leaders across our real estate portfolio and with the partners delivering the services. You thrive in a matrixed environment where direct control is limited and the need to influence is high

  • Fortune Teller: You have the ability to analyze market trends to help the Workplace Experience team understand what workplace amenities and corporate hospitality will look like in 3-5 years. 

  • Project Leader: You’re detailed- and process-oriented, with a natural tendency to identify and mitigate risks. You’re experienced leading several projects and change initiatives at once.

  • Problem-solver: You partner with your customers to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver stellar results.

  • Juggler: You don’t get overwhelmed or flustered easily. You keep track of multiple projects at once and manage your time efficiently and appropriately. 

You’ll love your job THE MOST if you:

  • Enjoy working with a creative, cross-functional organization to spark innovations and services to shape associate experiences 

  • Have strong networking abilities and established reputation partnering with internal and external teams

  • Thrive in a fast-paced, Agile environment that involves working independently and also collaborating with others  

  • Are a strong analytical thinker who is customer-service driven and has strong attention to detail and a sense of urgency

  • Have a passion for amenities and how they influence the associate experience (being a foodie or fitness enthusiast is a plus!)  

  • Want to be part of changing banking for good

Let’s get down to basics:

Basic qualifications

  • Bachelor's Degree or Military Experience

  • At least 5 years experience in project or process management

  • At least 3 years experience as a direct people manager

  • At least 3 years experience managing third-party partners

  • At least 3 years experience in customer service management

  • At least 3 years experience working in Agile

 

Preferred qualifications

  • Proficient in G Suite tools and Jira

  • Hands-on experience in food service or the hospitality industry

  • Design Thinking certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.