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Learning Associate - Small Business Card

Location: Richmond, Virginia; McLean, Virginia
Job ID R109119 Updated date 03/25/2021
West Creek 2 (12072), United States of America, Richmond, Virginia

Learning Associate - Small Business Card

As a Learning Associate for Capital One you will use your experience and expertise to drive important initiatives and high priority deliverables. You will work with a team of world class professionals in a wide variety of areas including, consulting, design, implementation, evaluation and relationship management. Working with this group you will personally see Capital One’s dedication to our associates and our passion for developing our people. 

At Capital One, you will see the impact of your work on the greater organization and be recognized for your contributions. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.


  • If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun

  • If your writing voice can be described as fresh, modern, and conversational

  • If seeing the training and curriculums you create come to life gets you excited  

  • If deadlines motivate you and a little time pressure helps you prioritize

  • If collaborating with others and working in a team environment motivates you

  • If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style

This role will be responsible for the design and development of a diverse set of learning materials to support Small Business Card’s Client Development and Operations organization and our customers. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, and design and develop blended learning solutions.  S/he will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. 

Key Responsibilities

  • Design and develop curriculum, programs, learning materials and performance support tools based on industry design standards for a given modality (includes traditional, web, and video design).

  • Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions

  • Manage a library of content to ensure our materials are accurate, fresh, engaging and meets the needs of our learners

  • Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment

  • Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience

  • Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner

  • Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan

  • Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs

  • Participate in Train-the-Trainer activities, when applicable

  • Partner with other content developers to support material development needs, as appropriate

  • Create behaviorally-based assessments and evaluation methods

  • Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks

  • Set and achieve challenging individual goals that support department and business goals

  • Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision

  • Proficient use of multiple rapid development content tools to create online courseware

  • Exceptional professional communication and technical writing skills 

  • Experience with project management and managing multiple, simultaneous tasks

Basic Qualifications: 

  • Bachelor’s Degree or military experience

  • At least 2 years of experience in Training Design and Development

  • At least 1 year of experience creating training, or learning programs to create online or eLearning courseware

Preferred Qualifications: 

  • Master’s Degree in Instructional Design or Instructional Design Technology

  • 1 year of experience with Training Design and Development for digital modalities

  • 1 year of experience with mobile content creation, curation and delivery

  • 1 year of experience with multi-media photo and video editing software

  • Experience using Articulate Storyline or Adobe Captivate


At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.