Instructional Designer, Senior Associate
Category Human Resources
Experience Sr. Associate
Primary Address Richmond, Virginia
OverviewWest Creek 5 (12075), United States of America, Richmond, VirginiaInstructional Designer, Senior Associate
Instructional Designer, Senior Associate
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from one of our Capital One hub locations in Richmond, VA, Mclean, VA, Melville, NY or Plano, TX.
Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank. This team’s scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients.
Job Description & Responsibilities:
This role will be responsible for the design and development of a diverse set of learning materials to support our Commercial Operations line of business. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, and design and develop blended learning solutions. Candidate will work closely to develop videos, storyboard e-Learning courses, structure simulations, create digital games, and much more. All candidates must have a portfolio for review.
Increase the effectiveness of learning solutions by identifying and recommending formats and modalities that create an optimal learning experience
Design and develop curriculum, programs, learning materials and performance support tools (including self-study, classroom, eLearning, etc.) based on industry design standards for a given modality (includes traditional, web, and mobile design).
Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment, and evaluation questions
Decrease required development time through proficient use of Articulate Storyline for eLearning development
Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
Partner with other content developers to support material development needs, as appropriate
Create behaviorally based assessments and evaluation methods
Proficient use of multiple rapid development content tools to create online courseware
Exceptional professional communication and technical writing skills
Experience with project management and managing multiple, simultaneous tasks
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of sight to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Candidates must live within 100 miles driving distance of one of the hub locations based in Richmond, VA, Melville, NY, Plano, TX or McLean, VA.
High School Diploma, GED, or equivalent certification
Must have portfolio for review. No exceptions.
2+ years’ experience in instructional design or development
2+ years’ of experience working with Articulate Storyline, Camtasia, Adobe Illustrator, Photoshop, Snagit, and Google Suite
Bachelor’s in Education or Instructional Design; or at least 1 year of experience being a learning experience designer in Financial Services
At least 3 years’ experience in instructional design or development
At least 3 years’ experience in Adobe Creative Suite applications: InDesign, Illustrator, Photoshop, Acrobat, Articulate 360
Proven ability to work in fast paced environment without supervision
Capable of working on multiple projects while maintaining close attention to detail.
Excellent analytical, organizational and project management skills.
Effective problem solving and strong interpersonal skills.
Certified Performance and Learning Professional (CPLP) or similar industry certification
1 year of Training Design and Development for digital modalities
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
Principal Associate, Learning Program Manager - CommercialRichmond, Virginia
Associate, Associate Relations Contact Team (Remote-Eligible)Richmond, Virginia
Students and Grads (Campus) Program Associate, Early EngagementMcLean, Virginia
Associate, Content Writer (Remote Eligible)Richmond, Virginia
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