Inside Sales Leader, Sr. Manager - Small Business Card
Experience Sr. Manager
Primary Address Richmond, Virginia
OverviewWest Creek 2 (12072), United States of America, Richmond, VirginiaInside Sales Leader, Sr. Manager - Small Business Card
At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers. Within the Spark Small Business Credit Card Team, we are Small Business Proud! Our Customer Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.
We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business.
To do this we must be accessible, we must be as dynamic and adaptive as their lifestyle is, and we must be present in the lives of these customers. So we have built field-based regional teams aligned with Inside Sales Reps that engage small businesses in their own communities and on their terms.
What You'll Do:
As an Inside Sales Leader (Sr. Manager), you will be assisting small businesses to thrive and to grow the Spark brand in an industry changing way You'll be responsible for building a high performing team that delivers against the defined objectives for their area of responsibility.
The ideal candidate will have a strong track record of building high-performance teams and exceeding targets in a high growth company. Strategic/consultative selling experience, excellent organizational skills; strong attention to detail; the ability to work autonomously; and to manage multiple tasks effectively while working in a fast-paced environment with changing priorities are a must. In addition, this individual should have strong written and verbal communication skills, both in person and over the phone. Creating excitement and maintaining high levels of morale through change are essential for this opportunity.
Job responsibilities include but are not limited to the following:
Hire, onboard, train, coach, develop, motivate their team of Inside Sales Reps.
Build a dynamic sales and customer development culture and meet or exceed identified channel and department productivity and effectiveness goals while providing an outstanding customer experience.
Maintain knowledge and provide guidance of processes and procedures and/or small business card related issues, both technical and procedural, in order to provide effective support.
Partner with the field sales leadership team to improve the productivity and effectiveness of the interaction model between the Inside Sales Reps and Relationship Managers.
Participate in strategic / tactical planning process with the Customer Development leadership team leveraging your experience to devise sales strategy and developing/contributing to enablement programs/processes.
Ensure that all customer interactions are conducted in accordance with Capital One legal and compliance and regulatory guidelines.
Analyze sales metrics to inform training and coaching
Interaction and coordination of customer and staff resolutions with other departments on a daily basis.
Navigate through multiple lead management/servicing software systems
Responsible for decision making on customer related matters.
Some travel is required (10%)
At least 3 years of Sales Management experience
Bachelor’s degree in Sales, Marketing or Business Management
5 years of inside sales leadership experience
3 years of experience partnering with Small Businesses
3 years of financial industry experience
1+ years of experience with Microsoft Office: Word, Excel, PowerPoint and Outlook
1+ years of experience with Salesforce.com
1+ years of experience with Google Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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