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R187317 Posted 05/16/2024

HR Manager, Workday Operations & Testing

Richmond, Virginia | McLean, Virginia
  • Category Human Resources
  • Experience Manager
  • Primary Address Richmond, Virginia


West Creek 2 (12072), United States of America, Richmond, Virginia

HR Manager, Workday Operations & Testing

As a Workday Testing Team Manager on the Workday Operations & Testing team, you will be part of a talented team responsible for partnering with the recruitment organization, Product, Configuration and our downstream HR partners to continuously improve our recruiter and candidate experience. The qualified candidate will be responsible for managing a team performing Workday system testing and troubleshooting.

In this role you will manage a team of three direct reports that are dedicated to troubleshooting, system testing, testing automation and education. 


  • Manage team capacity and expectations for a multi-level/layered, geographically-dispersed (e.g., Richmond, McLean, Wilmington) team

  • Develop and maintain a deep understanding of the end-to-end processes within the Joining Capital One Experience, inclusive of upstream and downstream dependencies

  • Utilize our Workday test environments to oversee and/or perform User Acceptance Testing and troubleshoot Workday Recruiting system issues. Scope includes UAT across 6 countries.

  • Cohesively partner with leaders across the enterprise to provide solution-oriented, Workday consultation on various HR initiatives

  • Create and maintain job aids to assist team members with system steps and procedural guidance

  • Influence senior leadership for buy-in of remediation recommendations

We are looking for individuals who excel in a collaborative team environment, have strong verbal and written communication skills, able to manage multiple priorities, can proactively identify and solve problems, and possess the ability to adapt to change quickly.

We’re looking for:

  • A leader that is passionate about people leadership and able to maintain strong interpersonal relationships across a geographically dispersed team,

  • is excited to operate in ambiguity and comfortable navigating white space,

  • can proactively and autonomously identify and solve large, complex problems, 

  • possess the ability to not only adapt to change quickly, but also lead through the change with positivity

  • has prior experience implementing structure and governance where it previously did not exist, and

  • has outstanding communication skills with prior experience influencing leaders.

Basic Qualifications:

  • At least 2 years of process or project management experience

  • At least 2 years of people leadership experience 

  • At least 2 years of experience in a Human Resource role 

  • At least 1 year of experience in MS Office or Google Suite (Gmail, Google Sheets, Google Docs)

Preferred Qualifications:

  • Bachelor's Degree, or military experience

  • 1+ year of Workday Recruiting experience

  • 1+ year of Recruiting experience

  • 1+ year of training or 1+ year of communications experience

  • Professional Human Resources Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

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  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
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