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R131931 Posted 01/14/2022

Director of Security Operations - Americas

Richmond , Virginia
  • Category Risk Management
  • Experience Director
  • Primary Address Richmond, Virginia


West Creek 7 (12077), United States of America, Richmond, Virginia

Director of Security Operations - Americas

Director, Security Operations Americas will assume leadership of security operations teams throughout the Americas which includes all company owned or leased properties in the United States. The individual in this role will report to the Senior Director of Enterprise Safety & Security and will be responsible for developing, documenting and implementing all aspects of a comprehensive security program (physical and technical security, life safety, guard force operation, interagency liaison, etc.) for all domestic Corporate facilities.

The Director will have significant influence working in a highly complex and collaborative culture and environment, creating opportunity for strategic execution and operation within the security programs, other staff groups and lines of business. The Director develops and provides comprehensive security management solutions to ensure the security and safety of Capital One Financial (COF) assets and associates and may supervise directly, or indirectly, security staff members across various security engagements.

The Director leads security projects of high technical complexity and high risk profile and is viewed as an authority in his or her area of expertise. He or she is responsible for building and maintaining relationships with senior management and COF executives, as well as interacting with internal and external stakeholders such as property managers, local, state and federal law enforcement and external security experts. The  Director consults with various stakeholders on security risks and implements solutions as necessary.

The Director is responsible for keeping management informed of major accomplishments, impediments and concerns while following company policies and sound risk management practices. The Director will maintain all organizational and professional ethical standards, work independently under minimal supervision, and will exercise extensive latitude for initiative and independent judgment.

Our ideal candidate:

  • Demonstrates a profound sense of ethics, integrity, and confidentiality-adhering to a core set of values in good times and in bad consistent with Capital One's vision and values.

  • Possesses an “Analytical Mindset” able to identify and analyze issues and gather information to determine causes and possible solutions.

  • Recognizes, dimensions and contextualizes risks. Is a proven innovator and creative problem-solver. Navigates ambiguity and exercises a high degree of autonomy in decision making. Is adaptable to, and champions change. Possesses a “Customer Focused” business acumen and influences strategically. Demonstrates a “learning agility” to remain current in subject matter expertise. Finds common ground and viable solutions to complex problems in a compelling manner while maintaining a professional composure. Influences across a diverse discipline in a collaborative, risk aware manner.

  • Embrace accelerated learning and application of non-traditional security skills such as “big data” concepts, data analytics, “all things digital”, etc.

  • Embraces and adopts both “User Experience & Design-Thinking“ principles into all aspects of work.


  • Directs coordinates and manages complex security programs including site operations, physical security matters, emergency life safety management and implementation, first responder liaison, guard force management, and other activities to ensure the protection of all people, property and assets.

  • Forges partnerships with Enterprise Safety & Security colleagues and external clients on the safety-related programs that he/she manages including EMS and law enforcement agencies.

  • Partners with the COF real estate and property management department, Workplace Solutions on all security related aspects for construction projects and subsequently the operationalization of those endeavors.

  • Designs and presents strategic plans for the services and programs for which he/she is responsible.

  • Liaisons with the broader security organization when necessary to ensure consistency in approach and the leveraging of SME’s where applicable and available.

  • Designs, develops and implements solid business and value measure/metrics, trending and benchmarking.

Basic Qualifications:

  • Bachelor’s Degree or Military Experience 

  • At least 8 years of security management experience or law enforcement experience

  • At least 2 years private sector security management experience

  • At least 5 years of security experience managing contract guard forces or security teams

  • At least 5 years of experience with integrated physical security systems and life safety systems

Preferred Qualifications:

  • Masters degree from an accredited college or university

  • Security, risk or life safety certification including CPP, PSP or CISSP

  • At least 10 years of security management experience or 10 years of security risk consulting experience

  • At least 10 years of security experience to include the management of large campus sites

  • Prior law enforcement and/or military experience preferred

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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