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R129007 Posted 12/01/2021

Director, Head of HR Communications, Enterprise Associate Communications

Richmond , Virginia | McLean , Virginia
  • Category Marketing and Communications
  • Experience Director
  • Primary Address Richmond, Virginia


West Creek 4 (12074), United States of America, Richmond, Virginia

Director, Head of HR Communications, Enterprise Associate Communications

As Director, Head of HR Communications, you would join a team of communications professionals in Corporate Communications who are passionate about helping senior leaders build excitement about our HR strategy, understanding of the business of HR, and experiences that strengthen authentic connections across the organization. This is an opportunity to shape how Capital One engages HR associates in driving talent, associate experience, and culture strategies. Our work in HR is critical because talented people and an open, inclusive and collaborative culture of belonging are at the heart of what drives Capital One’s success. 

HR Communications is committed to being customer-driven, working back from the information needs of our associates, while at the same time staying focused on achieving required business outcomes. We work in a fast-paced environment, empowered to shape the future of HR Communications. We are challenged to innovate, finding the right balance between engaging live touchpoints and efficient, scalable communications to keep people in the know. We strive to demonstrate a product mindset, drawing inspiration from how Capital One approaches our customer and associate experiences. 

In this role, you would develop messaging and communication strategies to support and create momentum for HR’s strategic agenda. You would lead key aspects of the HR Communications strategy, including responsibility for important ‘moments’ and events where we bring together HR leaders and associates to learn about context, build connections, and appreciate our contributions to the bigger picture. You would be responsible for crafting and delivering executive communication plans and communications for the Head of HR and Head of Enterprise HR, specific HR initiatives, integrating touchpoints into an evolving suite of communications ‘products’ that seek to make it easy for associates to have access to the information they need. The HR organization is on an exciting organizational transformation and you would be working closely with HR executives to build and implement a change management plan to keep HR associates engaged and informed. You would be responsible for building a communications plan that complements HR’s Diversity, Inclusion and Belonging strategy. 

We’re looking for someone with a track record of building effective relationships with and influencing senior leaders - a trusted advisor. We’re seeking a creative thought leader who imagines new ideas and inspires others to join in bringing them to life. 

Additional responsibilities will include:

  • Develop strong knowledge of HR priorities and translate that into strategic communications plans and recommendations to drive associate engagement and broader understanding across HR

  • Leverage understanding of priorities, leader expectations, and associate engagement to drive recommendations and influence decisions; earn a role as a thought partner to leaders and colleagues

  • Partner with HR leaders to drive strategic messaging through their respective teams

  • Deeply understand and work back from the needs of HR associates when creating and managing communications plans

  • Provide direct support for HR executive communications, including core messaging, channel choice, preparation for key speaking engagements, written communications, and event management. Understand leader voice to ensure authentic communications

  • Be motivated to respond to evolving business needs and new associate insights, shifting plans and tactics throughout the year as needed

  • Actively contribute as the leader of the HR Communications team, and navigate a wide range of teams and partners in a matrixed environment to make connections for greater impact

Additional desired skills and capabilities:

  • Excellent writing and editing skills

  • Digital communications experience with a variety of communications channels 

  • Experience working with a technology-oriented customer experience company

  • People leadership experience, with commitment to talent development

  • Great judgment and integrity 

  • Proven ability as a strategic thinker, problem-solver, and influencer

  • Highly motivated, proactive, flexible, and results-oriented 

  • Strong collaboration, interpersonal, and coaching skills 

  • Strong organizational and prioritization capabilities

Basic Qualifications:

  • Bachelor’s degree or military experience

  • At least 8 years of work experience in a communications role in a business environment OR at least 8 years of work experience in a communications role in an agency environment OR a combination of both.

Preferred Qualifications:

  • Outstanding communication and presentation skills, both written and verbal.

  • Strong business acumen and executive presence with a history of cultivating trusting relationships with executive leaders.

  • The ability to distill complex and sometimes voluminous content into clear, concise and engaging communications.

  • Experience leveraging data to create and execute communications strategies, plans, programs and events.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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