Skip to main content
R127326 Posted 11/09/2021

Director, Enterprise Brand Insights

Richmond , Virginia | McLean , Virginia
  • Category Brand
  • Experience Director
  • Primary Address Richmond, Virginia


West Creek 6 (12076), United States of America, Richmond, Virginia

Director, Enterprise Brand Insights

Capital One’s Brand Department is seeking a Market Research Director with significant strength in building and leading teams that are able to identify and clearly communicate high leverage insights that inform business/marketing strategy decisions. In close partnership with key marketing partners (e.g., Brand/Marketing Strategy, Advertising, Media, etc.), this insights group is responsible for research inclusive of Brand Health Tracking, Mass Media Creative Testing, the Tech/Digital LOB Product Marketing Learning Agenda, and the Enterprise Brand Strategy Learning Agenda.  As a result, the person in this role has the opportunity to influence brand building strategy at Capital One, as well as go-to-market strategies/tactics for various LOBs and campaigns.

The ideal candidate for this role is…..

  • Grounded in market research fundamentals - well versed in a wide range of research methodologies, including  a deep understanding of what is required to get quality insights tied to key business questions/hypotheses

  • An influential, evidenced based marketer - impacts the thinking of senior leaders by developing learning agendas and presentations that are reflective of a deep understanding of the marketing planning process and the associated decisions partners are trying to make

  • A great people leader - is inclusive, brings a positive attitude, provides clear direction, helps associates achieve their goals, provides opportunities for people to improve their skills, and is able to navigate a matrixed organization

  • A curious and passionate advocate for the consumer – someone who loves understanding people, their attitudes, needs, and behaviors

  • Well managed – drives projects to completion, manages a large budget, prioritizes across multiple requests and occasionally shifting goals, and appropriately leverages, and provides transparency to, leadership

  • A creative problem solver with great judgement – develops solutions grounded in the needs and circumstances of the not a hammer looking for a nail

What you’ll do

  • Lead the team in developing prioritized learning agendas designed to inform key business & marketing decisions

  • Develop, and clearly present, grounded points of view on new research opportunities

  • Guide the team in developing research methodologies to answer critical questions

  • Share insights with senior leaders to influence key decisions

  • Create an environment of transparency, personal growth, and collaboration across the team 

  • Maintain a network of influence and support with key business/marketing partners

  • Manage the staffing and structure of the team to both achieve objectives and help associates develop in their career

  • Travel for in-person meetings as necessary (historically, approximately 10-20% of the time) generally between Richmond and McLean, VA and only when safe.

Who you are: 



  • Your curiosity is endless. There’s always something else to learn.

  • You’re flexible and not afraid of change—in fact you welcome the challenge.

  • You share your point of view, but seek out what might be missing and listen.

  • You have big ideas and know the best ones are driven by proof, persistence and patience.

  • You’re a simplifier.  You make complex ideas easy to understand and clearly connected to your audience’s goals.

  • You know how to enjoy yourself.  While fun isn’t mandatory, it certainly seems to follow you.

  • You care—about the work, your team and the customers you serve.  


  • You value authenticity over perfection. You lead with empathy, vulnerability and honesty. 

  • You deeply invest in understanding the humans around you. 

  • You say what needs to be said with kindness and respect.

  • You’re an expert. You also know when you’re not and need to find one.

  • You use your strengths to make things happen, create amazing work and inspire others.

Basic Qualifications

  • Bachelor’s Degree or military experience

  • At least 10 years of experience in marketing research, consumer insights, marketing strategy, or a combination  

  • At least 5 years of experience managing a team of researchers

  • At least 3 years experience on the client side in a marketing research or strategy role

Preferred Qualifications

  • Bachelor’s Degree in Business, Market Research, Marketing, Physical or Social Science

  • Master’s degree in Business, Market Research, Marketing, or a Physical or Social Science

  • 4+ years experience in a marketing strategy or brand management role

  • 11+ years of experience in a marketing research or consumer insights role

  • 7+ years experience managing a team of researchers or strategists

  • 5+  years experience on the client side in a marketing research or strategy role

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 522 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 608 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 13 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 341 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 74 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 36 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 85 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 196 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 22 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 18 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 90 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 33 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 185 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 56 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 14 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 36 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 22 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 89 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 84 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 16 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Brand, Richmond, Virginia, United StatesRemove
  • Brand, McLean, Virginia, United StatesRemove

*Required Field