Overview

West Creek 4 (12074), United States of America, Richmond, Virginia

Director: Crisis Management & Business Continuity

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple — bring ingenuity, simplicity and humanity to an industry ripe for change. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

As a Director in Capital One’s Crisis Management & Business Continuity team, you will apply your leadership and analytical skills to our Risk Management efforts. You will act as a thought leader working across the business to develop and implement cutting edge risk solutions to ensure Capital One’s continued success. Directors have a high level of exposure across lines of business and have the opportunity to work with executives to create and implement innovative solutions to appropriately manage risks across the Enterprise.

The ideal candidate will be a highly-motivated risk or process management professional with excellent process improvement and communication skills, complemented with experience in crisis management and business continuity. The candidate will be responsible for leading the design, development, maintenance, and execution of business continuity program management, incident and crisis management, and coordinating recovery activity from business interruptions. The position requires leadership experience driving enterprise programs, strategic thinking as well as job-specific skills related to risk management, incident management, and business continuity. 

Responsibilities:

• Sets strategic direction of the governance, execution, and maturation of the Business Continuity Program and Crisis Management Program

• Establishes and maintains strategic relationships with key stakeholders and cross-functional partners to drive business strategies, create resilient business processes, determine impact on recovery strategies. Develops policies, standards, incident response playbooks and promotes risk management

• Understands and applies internal policies, standards, procedures, laws and regulations, and industry best practices with respect to business continuity and incidents and crises response

• Drives business continuity plan development and reviews to include Business Impact Analysis, Plan Maintenance, and Training and Exercise Execution. Continuously evaluate business process plans, key technology and vendor dependencies, and recovery strategies to ensure resiliency

• Leads incident response coordination to promptly and effectively identify and recover capabilities when disruptions occur to business activities. Develop complex scenarios and execute tabletop exercises and working sessions to develop corporate capabilities to respond to incidents expeditiously

• Serves as an advisor to the lines of business on business continuity planning and incident and crisis response

• Collaborate with cross-functional teams to assure integration and compatibility of common response, priorities, and planning efforts

• Provide leadership and direction to continuity and recovery teams during a crisis

Basic Qualifications: 

• Bachelor's Degree or Military experience

• At least 10 years of Risk Management, Business Continuity Management, or Incident Response experience

• At least 10 years of People Management experience

• At least 10 years of Process Management or System's Security experience

• At least 10 years of experience leading Corporate Strategic Initiatives

Preferred Qualifications:

• Master’s Degree

• Knowledge of technology processes in a cloud environment including emerging technologies 

• Proven experience in leading strategic initiatives across large groups

• Exceptional analytical thinker with strong conceptual and problem-solving skills, sound independent judgment and meticulous attention to detail

• Highly effective in rapidly changing environments

• Experience in a regulated environment

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).