Skip to main content
R146977 Posted 06/14/2022

Director, Chief of Staff to the Managing Vice President, Brand

Richmond, Virginia | McLean, Virginia
  • Category Operations
  • Experience Director
  • Primary Address Richmond, Virginia


West Creek 6 (12076), United States of America, Richmond, Virginia

Director, Chief of Staff to the Managing Vice President, Brand

Director, Chief of Staff to the Managing Vice President, Brand

Capital One Brand is looking to add a Chief of Staff to the Brand Creative, Social Media & Content Marketing, and Digital Products and Technology Marketing teams. The Chief of Staff role is largely about relationships and activating intent. The Chief of Staff is a connector for everyone else in the organization and operates as a strategic partner for the Managing Vice President of Brand and their Senior Leadership team. You will balance big picture, strategic thinking with the realities of tactical execution and are able to recognize overlaps in plans, processes, people, and many other facets of a high-functioning organization. You will have access to people and data at all levels and disciplines and keep at least one ear and one eye open to gauge the energy of the organization at all times. You are both a first line of support for associates and a direct extension of Senior Leadership priorities to the organization. 

What you’ll do

Support Senior Leadership Team

  • Serve as a trusted advisor, confidential thought partner, and act as a sounding board to the Managing Vice President of Brand as well as their Senior Leadership team to drive forward business decisions, results, and team engagement.

  • Develop and iterate management practices (Senior Leadership Team and Organization) to enable transparency, efficiency and effectiveness of our organization

  • Prepare agendas, coordinate materials, and facilitate management practices/meetings

  • Facilitate defining business priorities and drive goal setting effort for the organization, inclusive of cascading information through the organization, managing artifacts, and coordination of regular business reviews of key investments and initiatives

  • Ensure the Managing Vice President of Brand and the leadership team’s time is focused on the highest leverage activities related to priorities in partnership with administrative assistant team, helping to make connections between teams when applicable

  • Be eyes and ears for the Senior Leadership team by keeping a finger on the pulse of our culture and actively participating in shaping it; focusing on morale, attrition, and unspoken feedback

Advance Strategic Initiatives

  • Bring leadership intent to action by fleshing out strategic intent to gain buy in, building coalitions of diverse sets of resources to deliver, monitoring/reporting back on progress, and, at times, acting as proxy for key stakeholders

  • In partnership, help build and execute a long term team vision and destination as our organization continues to evolve into a brand marketing team for the future

  • Manage business critical relationships on behalf of senior leadership, and representing senior leadership accordingly in non-executive meetings

  • In partnership with HR and internal People team partners, counsel leadership team on organizational design, change management, and headcount planning processes

  • Partner with HR and our internal People team partners to execute key associate activities including Talent & Performance Management, AAS information gathering and analysis, and managing recruiting pipeline/priorities

  • Inpartnership with Brand Solutions manage team budget, risk, and legal best practices and processes for MVP's team

Manage Communications and Special Projects

  • Lead team communications needs in partnership with Brand department communications strategies and resources

  • Partner with the Managing Vice President of Brand to develop internal and external speaking engagement and thought leadership materials with an eye towards evangelizing the disciplines of Brand and the Brand department at Capital One

  • Manage and lead through difficult situations and hard conversations; showing a high level of discretion, professional maturity, resilience, and adaptability

  • Serve as “go to” person for information and historical materials

  • Handle oversight of special projects that don’t fit into traditional workstreams

  • At this time, this role is an Individual Contributor

Who you are


  • Your curiosity is endless. There’s always something else to learn.

  • You’re flexible and not afraid of change—in fact you welcome the challenge.

  • You share your point of view, but seek out what might be missing and listen.

  • You have big ideas and know the best ones are driven by proof, persistence and patience.

  • You’re a storyteller. You simplify the complex and compel your audience to act.

  • You know how to enjoy yourself. While fun isn’t mandatory, it certainly seems to follow you.

  • You care—about the work, your team and the customers you serve.  


  • You value authenticity over perfection. You lead with empathy, vulnerability and honesty. 

  • You deeply invest in understanding the humans around you. 

  • You say what needs to be said and work hard to find the right words.

  • You’re an expert. You also know when you’re not and need to find one.

  • You use all this - to make things happen, create amazing work and inspire others.

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 10 years of experience in a Chief of Staff, executive strategy, marketing strategy, or business management role

Preferred Qualifications:

  • Masters Degree in Business Administration, Marketing, Creative or related field

  • At least 7 years of experience working on in-house or agency marketing and creative teams

  • At least 5 years of experience supporting executive level strategy and business objectives 

  • Experience working with a Fortune 100 company

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options


  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 732 Jobs


  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 832 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 10 Jobs


  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 285 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 83 Jobs


  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 17 Jobs


  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 96 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 184 Jobs


  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 33 Jobs


  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 15 Jobs


  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 72 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 67 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 131 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 30 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 16 Jobs


  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 32 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 48 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 84 Jobs


  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 72 Jobs


  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 13 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

  • Operations, Richmond, Virginia, United StatesRemove
  • Operations, McLean, Virginia, United StatesRemove

*Required Field