Content Solutions Delivery Lead
Category Marketing and Communications
Experience Principal Associate
Primary Address Richmond, Virginia
OverviewWest Creek 1 (12071), United States of America, Richmond, VirginiaContent Solutions Delivery Lead
Who we are:
We support the people who support our customers. When customers need help they
reach out to a large network of super-talented agents who have to confidently handle
anything that is thrown at them. We help those agents to know the best thing to say or
do to help our callers.
Why we need you:
We are changing everything about how we create, present, and manage content. New
systems, new ways of working, new ways of thinking about content. We need folks like
you who find all of that exciting.
What we value:
- Curiosity: You will be driven to seek information and will be comfortable not knowing
- Collaboration: You will partner across the enterprise to make sure the right content decisions are made.
- Kindness: You will drive and support changes to how we work. You’ll be empathetic
and optimistic throughout that change.
- Confidence: You will drive significant results that will influence the experience of
millions of customers.
What you will learn:
- Our customers: You will learn about what our customers experience. You’ll know
what they understand and what they need more information about.
- Our agents: You will learn what our agents do, how they learn, and what challenges
- Our business: You will learn about the systems our agents use and about our
products and policies.
- Our partners: You will partner with product, tech, risk, and line of business resources and
learn how to support them.
What you will do:
Manage the processes to create, publish and govern delivery of content solutions
Understand how the content solutions delivery process is performing and lead continuous improvement efforts
Lead and support the people delivering content solutions
Communicate to investors and stakeholders about the content solutions delivery process
High School Diploma, GED, or equivalent certification
At least 2 years of content management, content publishing or UX writing experience
At least two or more years of experience managing and developing direct reports
At least two or more years of experience leading and managing in a content delivery environment
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
Principal Communications Associate - Diversity, Inclusion & BelongingMcLean, Virginia
Principal Communications Associate, Commercial BankMcLean, Virginia
Digital Designer and Storyteller, Senior Associate - C&O MediaWilmington, Delaware
Content Strategist (Senior Associate), Content SolutionsRichmond, Virginia
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