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Business Relationship Manager

Location Richmond, Virginia; Plano, Texas; McLean, Virginia
Job ID R112180 Updated date 05/07/2021
West Creek 5 (12075), United States of America, Richmond, Virginia

Business Relationship Manager

The Information Assurance Third Party Management (IA TPM) program defines the framework for Third Party Oversight and Risk Management protecting Capital One’s information and confirms the third party’s ability to provide continual services. The associate in this role will partner with the Line of Business, Third Party Managers, and various cyber teams to provide sound risk consulting and influence business decisions that reduce or eliminate risk to Capital One. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You will challenge and innovate within your team to drive process improvements to elevate program efficiency. 


  • Primary point of contact for assigned line of business

  • Establish effective working relationships with key stakeholders 

  • “Know Your Suppliers”.  Be an expert on high tier suppliers for your respective line of business highlighting inherent and business risks

  • Work with key stakeholders to anticipate their objectives and needs to better serve the line of business

  • Proactively identify information security risk and partner with key stakeholders to reduce or eliminate risk

  • Coordinate and execute proactive consulting to both internal and external teams as it relates to third party information security risk

  • Support business related projects and initiatives and influence customers to make solid business decisions 

  • Provide regular updates to executive leadership with your line of business on the overall IA TPM  health and risk environment

  • Escalate and manage cyber security risk

  • Provide ad hoc support on special departmental goals, objectives, and initiatives

About You:

  • You have a desire to work in a very fast moving, forward leaning, and modern computing environment

  • You have a strong desire to continually learn about new technologies

  • You possess strong conceptual thinking and communication skills

  • You are able to work well under minimal supervision

  • You are a demonstrated leader with team-oriented, interpersonal skills and the ability to interface effectively with a broad range of people and roles, including upper management, IT leaders, and external third parties

  • You maintain calmness and clarity of thought under pressure and ability to maintain confidentiality

  • You demonstrate strong ability to analyze information and data

  • You demonstrate strong subject matter expertise and sound judgement when analyzing third party risk

  • You operate in a collaborative manner to effectively assess risk while maintaining business relationships

  • You develop and communicate quality recommendations to key stakeholders

  • You communicate technical issues to non-technical people

  • You demonstrate collaborative partnership skills for working with various points of contacts

  • You demonstrate capacity to think broadly but go deep into subject matter when needed

Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

  • At least 3 years of experience providing guidance and oversight of risk and security concepts

  • At least 1 year of experience with third party management

  • At least 1 year of experience communicating and presenting to senior level management

  • At least 1 year of experience performing security risk assessments

  • At least 1 year of experience with PCI DSS, NIST, or ISO

  • At least 1 year of experience with agile methodologies

Preferred Qualifications:

  • Bachelor’s Degree

  • CISSP, CISA, or CRISC certification

  • 4+ years of experience providing guidance and oversight of risk and security concepts

  • 2+ years of third party management experience

  • 2+ years of experience with PCI DSS, NIST, or ISO

  • 2+ years of experience at a Financial Institution

  • Experience with open source intelligence

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.