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R190365 Posted 07/10/2024

Associate, Cyber Security

Richmond, Virginia | Plano, Texas
  • Category Technology
  • Experience Associate
  • Primary Address Richmond, Virginia


West Creek 4 (12074), United States of America, Richmond, Virginia

Associate, Cyber Security

Do you thrive in high-energy, fast-paced environments? If you possess the ability to identify areas of development and the drive to make improvements, we have the role for you! As an access management associate with Capital One, you will have the opportunity to solve the problems of today while designing solutions of the future.  IAM is seeking a qualified individual to provide crucial access management and operational support for multiple enterprise systems. This person will fulfill daily access management responsibilities by managing end-user access to enterprise applications, and do so with an operational excellence mindset, to ensure exceptional quality and timeliness while striving to drive improvements within our processes and tools.

The Role

As an access management associate, you will work within an established team to provide access administration support to the internal end-user community. This role will be responsible for maintaining and supporting user and system account information, including access rights, security and system groups. You will need to be able to look at the “bigger picture” to ensure the right level of access exists at all times to ensure accounts and systems stay secure. As an access management associate, you will be looked up to as a Subject Matter Expert within the team and have expert-level knowledge for our mainframe applications, and extended subject matter expertise across our broader suite of applications. A common day in this role would include processing access requests to add, modify and remove system access.  You will also look for ways to improve team processes and help out where needed within the team.


  • Administer system access by creating, maintaining and removing User and System Access rights based on authorized requests received through internal requests tools, in accordance with established procedures and within defined Service  Level Agreements (SLA’s)

  • Respond to internal customer inquiries while providing outstanding customer service

  • Manage access to both internal and external applications

  • Responsible for cross-training junior team members and non-associate staff

  • Securely communicate end-user credentials through standard tools and processes

  • Effectively manage priorities, communicate progress and raise impediments as needed

  • Responsible for maintaining and updating operational procedural documentation

  • Ability and effectively work independently to meet daily workload assignments

  • Use knowledge of processes and procedures to identify and offer ways to make improvements within the team

  • Act as a key subject matter expert for our mainframe suite of applications, and extended subject matter expertise across our broader suite of applications

  • Ability to work independently as part of a virtual team

  • Successfully deliver on all Key Performance Indicators

Basic Qualifications

  • High school diploma, GED or equivalent certification

  • At least 1 years of experience in Identity and Access Management

  • At least 1 years of experience with access provisioning

Preferred Qualifications

  • 2+ years' experience working within a fast-paced, high request volume, enterprise-level Provisioning Operations service

  • 1+ year of experience with SQL

  • 3+ years of experience with Incident Tracking and Ticketing tools

  • 1+ year of experience in Agile

  • 1+ year of experience in Cyber Security or Risk Management

  • Previous Banking industry experience a plus

  • Excellent communication skills

  • Basic understanding of Active Directory a plus

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
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