Skip to main content
R200577 Posted 10/31/2024

Manager, Product Manager - Operations, Velocity Black (Remote)

Remote, USA | McLean, Virginia
  • Category Product
  • Experience Manager
  • Primary Address Remote, USA

Overview

Locations: US Remote, United States of America

Manager, Product Manager - Operations, Velocity Black (Remote)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. 

By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.

As a Velocity Black Concierge product manager, you will:

  • Collaborate with internal stakeholders and external partners to grow and enhance Velocity Black’s luxury concierge offering. You will work closely with operations, sales, engineering, and leadership to create a premium experience that exceeds customer expectations.

  • Refine and deliver new and improved concierge operations workflows, automations, and structure in partnership with business stakeholders. You will be responsible for optimizing live internal products though rapid testing and obsessing over the operations agent experience.

  • Think strategically to prioritize the roadmap in a way that balances multiple priorities including building a product that our agents love to use, meeting the interests of internal partners, and driving value for our growing luxury concierge business.

  • Shape the product development roadmap for new launches and features.

  • Work alongside a passionate and collaborative team to create innovative new concierge operational experiences.

What we are looking for:

  • A knowledge and passion for customer service and internal operations and is ready to incorporate these into building great products

  • Strong track record of owning and developing a product while working closely with risk and well managed stakeholders

  • Use SQL to build a data-back strategy, identify insights, and troubleshoot issues

  • Someone comfortable with internal facing products who is not afraid to challenge the norm and do what is right for the team

  • Own day to day operations of product, including identifying bugs or leverage opportunities via comprehensive understanding of data

  • A product centric mindset to take a product from ideation to production and continually iterate improvements

  • A customer-first mindset

  • A strategic thought leader who can create a compelling vision and story to present to senior executives and inspire direct and partner teams

  • A strong communicator who can advance initiatives and create consensus through clear, concise, and contextually relevant messaging

  • Creating and maintaining a healthy team culture through thoughtful leadership 

  • Results focused and able to manage and prioritize multiple projects simultaneously

  • Identify, prioritize, and launch innovative, merchant focused products that drive revenue and customer value

What you’ll do:

  • Working with our operations teams, engineers, and product leadership to build and improve innovative and industry leading internal products

  • Communicating and facilitating with with a variety of operations, product, and business partners to ensure our products are targeting their needs

  • Relentlessly push to understand user and stakeholder needs and ensure they are considered in prioritization and trade-off discussions

  • Create a vision and roadmap for your product that addresses stakeholder needs 

  • Partner with analysts, data scientists, designers, engineers, and others to continuously refine the roadmap and harvest insights from experiments and product launches

  • Build and maintain strong relationships with leaders and stakeholders that depend on the capabilities and performance of our platforms

  • Define, socialize, and monitor key performance indicators to understand the evolution and success of the project

  • Understand the enterprise data requirements and ensure the system’s compliance with enterprise patterns

Basic Qualifications:

  • Bachelor’s Degree or military experience

  • At least 3 years of product management experience or at least 2 years of experience in product design, agile delivery, or business analysis

Preferred Qualifications:

  • Bachelor’s Degree in Computer Science or Engineering

  • MBA or Master’s degree

  • 5+ years of experience translating business strategy and analysis into consumer facing digital products

  • Experience in internal operations agent facing products in a technical, product, or strategic role

  • Experience working with and building high-end luxury products

  • Understanding of end-to-end online travel agency or ecommerce workflows from shopping through servicing

  • Passionate about customer experience and hungry to go above and beyond to ship features and build a world-class product

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location):
$138,500 - $158,000 for Manager, Product Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Illustration of Man using laptop then excitedly pumping both arms
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Illustration of a stethoscope

    Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Illustration of a jar with acorns in it

    Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Illustration of a mountain peak with a flag

    Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Visual illustration of a career path at Capital One. Text version included in the Image Description button that follows

A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
Illustration of woman chatting on a mobile device

Want more jobs like this?  

Set a Job Alert

Sign up

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InTo create job alerts, you can either select a job category from the list of options or search by location. For location, you can search by city, state, zip or “remote”, then click 'Add'. Once done, click ‘Sign up’ to receive your job alerts.

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Capital One.

*Required Field