Senior Business Manager - Capital One Trade Credit Client Management Strategy Lead
Category Business Analyst
Experience Sr. Manager
Primary Address Portland, Maine
OverviewME Portland-One Monument Sq (25006), United States of America, PORTLAND, MaineSenior Business Manager - Capital One Trade Credit Client Management Strategy Lead
As part of the Capital One Trade Credit organization, you'll team up with world-class professionals to develop and bring strategies to market that drive profitable program growth. You will be part of our growing Client Management Strategy Team and have an important leadership position owning multiple existing commercial clients/programs. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.
Specific responsibilities include, but are not limited to:
Will be leading, developing and executing the program’s strategic plan, which includes creating a comprehensive program and product roadmap based on a deep understanding of the client and their business/commercial customers
Develop deep relationships with the partner/client and their decision makers
Develop and enable customer engagement/expansion through implementing digital and physical technology solutions with our partners that leverages Capital One Trade Credit’s advanced technology platforms. This includes driving technology and product intent with product owners and influencing the prioritization within the organization.
Influence the program’s P&L and act on levers to maintain vertical program health
Lead direct and indirect teams toward the common program goals and strategies for the assigned portfolios
Manage and influence program performance, customer experience and products across channels and segments, leading/championing initiatives to drive optimal and profitable strategies
Oversee and maintain adherence to contract, risk, regulatory and compliance requirements
Drive and develop business cases for desired initiatives, including influencing both internally and externally
Collaboration with internal teams including Credit, Marketing, Finance, Ops, and Legal teams to create an effective cross functional team and execute work.
Set objectives and influence credit policies that span Acquisitions, Customer Management, and Fraud to the benefit of the program inclusive of Capital One and the partner
The desired experience and skill set for the ideal candidate include:
Strategic and analytical:the candidate will have a proven track record of making holistic assessments of our current state through the use of analytics, market data and technology, defining an end state vision, and the audacity to articulate the path to get there. Conceptual thinking and analytical skills must be complemented by a strong orientation towards continuous improvement and product management.
Business and Credit Acumen:Demonstrated experience with credit program P&L’s and functional knowledge of credit risk
Strong communication, negotiation and influencing skills:Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
Strong judgment, leadership and integrity:The candidate should be a tenacious decision maker, able to bring a responsible approach to business while in a leadership position guiding execution resources.
Clear results orientation: Focused on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment while overseeing multiple projects and programs concurrently.
Successful track recordof thriving in a fast paced, entrepreneurial, and dynamic environment.
Customer Focus: The candidate will have an ability to assess client/customer needs and leverage technology capabilities to create a product/program strategy with the customer in mind.
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 2 years of experience in quantitative analysis
At least 2 years of experience in qualitative analysis
At least 1 year of experience in people management
At least 1 year of experience in project management
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
5+ years of experience in quantitative analysis
5+ years of experience in qualitative analysis
2+ years of experience in people management
2+ years of experience in product development
2+ years of experience in financial modeling
2+ years of experience in economic forecasting
2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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