Enterprise Client Relationship Manager, Trade Credit
Primary Address Portland, Maine
OverviewME Portland-One Monument Sq (25006), United States of America, PORTLAND, MaineEnterprise Client Relationship Manager, Trade Credit
As part of the Capital One Trade Credit organization, you'll team up with world-class professionals to support managing a single or subset of our existing commercial clients/programs. You will be part of our growing Client Management Strategy Team and have an important position to manage the strategic program(s) day to day, including driving key initiatives and creating a high level of client satisfaction. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning and rewards innovation.
Specific responsibilities include, but are not limited to:
Develop deep relationships with the partner/client and their program managers; will be the main day to day point of contact for assigned partner(s); will be the face of the client externally
Establish interaction models and routines both internally and externally to drive program work forward
Manage and coordinate key partner meetings, inclusive of day to day working teams and monthly business reviews
Lead teams cross functionally to solve problems and implement strategic initiatives for the assigned portfolios; represent the program’s intent across various internal areas (e.g. tech)
Will play a key role in managing contract adherence, SLA’s, escalations and compliance with policies/procedures for assigned program(s)
Develop portfolio management strategy, including growth plans
The desired experience and skill set for the ideal candidate include:
Strong communication and relationship management skills: Strong written and oral communication credentials, coupled with strong interpersonal skills to build deep relationships
Clear results orientation: Focused on achieving both short and long term goals. He/she should be able to execute an agenda in an uncertain and fluid environment while overseeing multiple projects concurrently.
Customer Focus:The candidate will have an ability to assess client/customer needs and work across support partners to solve key problems or support new initiatives.
At least 3 years of experience in credit card, B2B payments or financing industry with an issuer, fintech, partner or as a consultant
At least 3 years of experience in client management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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