User Experience Researcher, Principal Associate
Experience Principal Associate
Primary Address Plano, Texas
OverviewPlano 7 (31067), United States of America, Plano, TexasUser Experience Researcher, Principal Associate
Here at Capital One, our goal is to fully engage our customers in order to radically change how they interact with their money. Critical to that goal is deeply understanding people--those we are fortunate to already serve, those we hope to serve, and those associates who create value for those customers each and every day. Here in the Financial Services division, we have a committed team of Experience Design Researchers, and we are looking to grow!
As an Experience Design Researcher, you will design, lead and conduct qualitative and quantitative user research. You will create research plans, conduct research studies, analyze/synthesize or lead analysis/synthesis of results at every stage of the product life cycle and make recommendations to teams as together, you build solutions that change banking for good. In addition, as a principal level researcher, you will partner with research leads and other Design leaders to increase the overall quality of research, improve the access to insights, and help us build a world class research organization.
Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects
Teach and mentor more junior researchers, designers, and product managers in various research activities
Identify the best method or mix of methods based on research questions, timeline and resourcing and as necessary employ strategies to address stakeholder push back
Perform quick but thorough data analysis in order to create insightful and actionable findings
Apply problem-solving skills to analyze situations, identify existing or potential problems and recommend solutions
Drive impact, as measured by changes to the product design and development road map
You bring your talents to:
Strategize and position portfolio-level research plans within product road maps, business rationale, and partner priorities in order to translate business problems into human-centered problems
Conduct qualitative and quantitative user research at all stages from discovery to validation, using a variety of methods to understand our customers and their relationship to our products
Actively monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach
Create energy and investment in research by sharing early and often with design, product, tech, and business partners
Leverage analytics tools and quantitative techniques to measure success, present opportunities, and support decision-making and prioritization
Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co-creation, diary studies, in-home interviews
Help organize a library of user research templates and patterns for use by the group and others and contribute to the team’s effort to build a research insights library
At least 3 years of UX experience in full lifecycle research and inspection methods, from ethnography all the way to statistically based user testing.
At least 3 years of experience with Human Computer Interaction
At least 3 years of experience with design thinking and agile methodologies
At least 3 years of experience leading large bodies of work, research strategy, and teams
At least 2 years of experience and competence in conducting quantitative research and delivering actionable insights to leadership
Master’s or Doctoral Degree in Human Computer Interaction, Human Factors, Behavioral Science, or Psychology
At least 5 years of experience with conducting and analyzing research for cross channel experiences
At least 5 years of experience working with a variety of business partners and delivering outcomes
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
Want more jobs like this?
Set a Job Alert
Explore Your Options
Build the next generation of digital tools for our customers—we’re always innovating solutions.Explore 436 Jobs
Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.Explore 539 Jobs
When our customers have questions about our products and services, they’ll turn to you.Explore 6 Jobs
Design and create future-forward products on a team of innovators helping to change banking for good.Explore 350 Jobs
Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.Explore 64 Jobs
Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.Explore 49 Jobs
Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.Explore 83 Jobs
Take your place on the front lines, representing our brand, problem solving and building relationships with the customersExplore 172 Jobs
Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.Explore 32 Jobs
Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.Explore 12 Jobs
Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.Explore 87 Jobs
Deliver expert advice, superior products and best-in-class service to our commercial partners.Explore 45 Jobs
Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.Explore 19 Jobs
Use your expertise and perspective to bring insights to the table so we can grow in the right ways.Explore 151 Jobs
Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.Explore 62 Jobs
Marketing and Communications
Help us tell our story, connect with customers and introduce our products and to the world.Explore 15 Jobs
Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.Explore 27 Jobs
Analyze, develop and test the strategies that pull insights from our data and move us forward.Explore 25 Jobs
Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.Explore 95 Jobs
Offer simple answers to complex questions, while helping both our team and customers thrive.Explore 83 Jobs
Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.Explore 18 Jobs