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Technical Process Manager - Information Security Office

Location: Plano, Texas
Job ID R110173 Updated date 04/09/2021
Plano 3 (31063), United States of America, Plano, Texas

Technical Process Manager - Information Security Office

Technical Process Manager - Information Security Office

Process Managers thrive in understanding how things work – that means mapping out processes, understanding and mitigating risks, and ensuring we have the right controls and measurements in place – and then making them better. As a Process Manager at Capital One, you will work intimately within our cyber security team, and with extended technical teams to manage and improve our processes from beginning to end, using  . 

We are seeking a dedicated and disciplined process manager, who excels in a team environment, displays strong leadership skills, and motivates others. The process manager must be proficient in managing and directing his/her own work independently, while influencing partners across the company and across multiple levels of the organization. This person will have excellent communication skills, attention to detail, strong analytical skills, quickly adapts to change, and is self motivated. As a part of the Information Security Office, you will have the opportunity to work with cross functional teams. You will do this in a collaborative environment that values your insight, encourages you to take on new responsibilities, promotes strategic thinking, and supports continuous learning and growth. 

Responsibilities include:

  • Be the process management subject matter expert that will manage, coach, and guide our team to incorporate process engineering and improvement into our daily operations and in line with our strategic direction. Your daily role will apply Lean and Kaizen concepts, incorporate Six Sigma methodologies and tools, conduct root cause analysis, leverage Service Design methodology, utilize Agile methodologies, make use of Scrum framework, and other process management and quality strategies within your own work and the program. Must be comfortable learning and working in supporting applications, such as JIRA, Confluence, and Tableau, and become the functional SME to teach the team how to use the applications effectively.

  • Create and execute on a short and long term strategic plan to further mature the department’s process management and improvement program. Will involve operationalizing and maintaining the program, such as setting and managing the processes for change management, artifact review, continual process review for enhancements & effectiveness and education.

  • Lead and collaborate with various teams to drive the execution to improve/create/validate requirements, processes, controls, and metrics to measure process efficiency and effectiveness. Will drive the projects end to end, which may include the creation and maintenance of formal process documents (e.g. procedures and diagrams), and supporting artifacts . 

  • Proficiently tailor verbal and written communications to the audience’s needs and levels. Articulate our program’s strategy, processes and its intent, inputs and outputs, related failure modes, and measurements when representing the department in projects, meetings, reports, and communications.

  • Monitor progress, collect, analyze, and measure process data and metrics. Leverage metrics to initiate and/or improve sustainable practices and procedures; review data for trends and gaps in the process that may require additional review and re-engineering. May include assisting teams design surveys and empathy interviews that enable feedback loops as a means of continuous process improvement.

  • Manage the issue resolution process by proactively identifying and mitigating risk related to the delivery of the projects and program. Resolve complex problems, where expertise is required to interpret against policies, guidelines, requirements or processes; escalate breakdowns in the process by asking probing questions and identify/ involve the right stakeholders to correct breakdowns. 

  • Prepare the program and team for annual third party assessments by working with the risk office to understand the assessment process and criteria. Analyze the program and team’s gaps and create an action plan to remediate the deficiencies. 

 Basic Qualifications: 

  • High School Diploma, GED, or equivalent certification

  • At least 5 years of experience in Process Management or Change Management in a technical environment  (software engineering, IT, or cybersecurity)

  • At least 5 years of experience of Project Management experience

Preferred Qualifications: 

  • Bachelor's degree in Engineering, Business, Commerce, or Computer Science

  • 6+ years of experience as a Process Manager

  • Business Process Management (BPM) certification

  • Lean/Six Sigma certification

  • Experience working on an Agile Team

  • Experience working in the Cyber Security

At this time, Capital One Will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.