Support Specialist

Overview

Plano 1 (31061), United States of America, Plano, Texas

Support Specialist

Are you an analytically minded person inspired by the ability to resolve issues? Are you ready to take your career to the next level and be recognized for your innovative contributions? As a Support Specialist at Capital One you will be able to make an impact in one of the most dynamic organizations in the Financial Services industry. As a Support Specialist you will coordinate IT support activities for major systems and related subsystems to ensure the integrity of computer generated data. In this critical role, you will perform analysis of business and user needs, document requirements, and research gaps to provide process improvements.

Responsibilities

Analyzing and resolving IT issues

Collaborating with industry leading IT professionals on various projects

Design or modify business processes and the corresponding information technology solutions

Contributing to report distribution as well as IT standards development and enforcement

Responsible for Problem Management of all Innovation & Support teams within Capital One

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

• At least 1 year of experience in Application Technical Support

• At least 1 year of experience in Network Support

Preferred Qualifications:

• MCSE, MCSA, ITIL Certification

• Experience in project management workflow

• Basic SQL

• 2+ years of experience in Application Technical Support

• 1+ year of experience in Reporting and Analysis

• Technical writing skills are a plus.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).