Senior Coordinator, Commercial Card Ops - Plano, TXApply now Job ID R85845 Updated date 10/24/2019 Location Plano, Texas
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
- Hours: 12:00 PM - 9:00 PM CST (Plano)
The associate participates in day to day processing functions of Operations and will perform other various tasks within the space. The role requires attention to detail and problem solving skills. The associate will identify quality or production issues and communicates them to management. This position will require interaction with Commercial Bank customers by answering phone calls from customers, service, sales and implementation providers. Finally, they will resolve all customer inquiries and issues while adhering to all Capital One policies and procedures. As stated, this is an afternoon to evening shift (12-9PM CT).
· Primary responsibility involves managing inbound customer concerns from customer phone calls and shared mailbox
· Follow direction and execute tasks efficiently, following procedures and meeting regulatory and customer experience requirements
· Make effective and independent decision, when necessary
· Proactively identify operational and/ or customer experience issues
· Manage all escalated situations appropriately
· Audit and Review others work
· High School Diploma, GED, or equivalent certification
· At least 1 year of working in a call center
· At least 2 years of working in a call center
At this time, Capital One will not sponsor a new applicant for employment authorization for this positionNo agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).