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Risk Manager (Small Business Bank Risk Office)

Job ID R76447 Updated date 06/25/2019 Location Plano, Texas; McLean, Virginia
Plano 2 (31062), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Risk Manager (Small Business Bank Risk Office)

Capital One’s Small Business Bank Business Risk Office is looking for a risk manager to provide risk management support for the Small Business Bank Customer Experience team, including Operations, Account Opening, and Digital Servicing. The Business Risk Office is accountable to Small Business Leadership to identify and mitigate risks, to ensure compliance with laws/regulations/policies, and to detect and remediate issues. This requires strong collaboration with various leaders of the business as well as Legal, Compliance, and other enterprise partners to ensure well-managed operations.


Role Responsibilities:

  • Perform risk assessments and advise the business on risk

  • Consult with the business team on business strategy and business operations functions

  • Facilitate and ensure compliance with policies

  • Identify opportunities for continued improvement in the business

  • Identify, document and track resolution of risk events / issues impacting customers stemming from process breakdowns or other problems, and help develop permanent corrective actions

  • Partner proactively with other risk office groups to help document policies, processes, standards, and procedures

  • Assist in the development and implementation of risk management controls

  • Assist the business in the management of internal audits and exams

  • Manage special projects

  • Strong written and verbal communication skills and proven relationship building

  • Travel up to 10%


Basic Qualifications:

  • At least 5 years of experience in one of the following: Risk Management, Project Management, Compliance, or Process Management


Preferred Qualifications:

  • One year of experience in the Financial Services industry

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).