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Principal Process Manager

Location: Plano, Texas
Job ID R111766 Updated date 05/04/2021
Plano 7 (31067), United States of America, Plano, Texas

Principal Process Manager

As a Principal Process Manager (Principal Associate), you will be responsible for partnering with internal business customers to support process innovation and the redesign of horizontal processes. This role will require the collection and analysis of information to support recommendations and the implementation of changes that reduce risk and improve our processes. The Principal Process Manager will also collaborate with cross functional teams on broader Experience level initiatives that inspire and empower our community to change auto buying for good.

General Responsibilities: 

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives 

  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives 

  • Identify and implement process improvements driving issue resolution/risk mitigation activities 

  • Tracking and resolving process breakdowns 

  • Understanding customers’ needs of the process and driving process improvements 

  • Developing and maintaining formal process documentation including procedures and process flow diagrams 

  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions 

  • May lead a team and/or direct others on projects 

Basic Qualifications: 

  • High School Diploma, GED or equivalent certification 

  • At least 1 year of experience with Microsoft Office or G Suite 

  • At least 1 year of process management experience

Preferred Qualifications: 

  • Bachelor’s Degree or military experience 

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification  

  • At least 1 year of experience in Compliance or Risk Management  

  • At least 2 years of experience in Process Management   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 



No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.