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Platform Sales Manager - COAF

Location Plano, Texas; Baton Rouge, Louisiana; Irvine, California; Roswell, Georgia; Downers Grove, Illinois; Melville, New York; Vienna, Virginia
Job ID R97844 Updated date 07/31/2020
Plano 5 (31065), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Platform Sales Manager - COAF

As a Platform Sales Manager, you will create and modify processes while collaborating with forward thinking leadership to influence results that have a direct impact on the company’s bottom line. You will educate and gain buy-in from key auto dealer stakeholders concerning the utilization of process to ensure appropriate execution each and every time. 


The primary role of this dealer facing associate is to onboard and train dealers on products and processes while working with key stakeholders to identify areas for improvement. You will play a key role in Capital One’s technology and relationship evolution.


We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills.  This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues on the fly.   



This position will be based within the COAF Sales /RBC footprint (Remote) - with up to 50% travel

General Responsibilities: 

-Training and onboarding dealerships onto different programs, with follow-up meetings to ensure product and process understanding 

- Assisting in the creation of training and onboarding materials and processes for dealerships 

- Product and Process troubleshooting 

- Frequent visits to dealerships on our programs (50% travel ) 

- Driving process improvements aligned with desired customer outcomes 

- Providing subject matter expertise on processes when representing the Sales organization 

- Work closely with Regional and Area Sales Managers to provide timely solutions to escalated dealer questions

- Must be able to work autonomously in a remote/WFH environment


Basic Qualifications: 

High School diploma, GED or equivalent certification 

At least 1 year of experience in Process Management 

At least 1 year of experience in Relationship management OR within a Dealer Vendor or Dealership 


Preferred Qualifications: 

Experience with dealer systems (CRM, DMS, etc.) as well as new tools/technology 

Presentation and Communication skills 

2+ years experience in Process management OR Relationship management OR within a Dealer Vendor or Dealership 


At this time, Capital One will not sponsor a new applicant for employment authorization for this position  

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).