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R190991 Posted 06/27/2024

Experience Design Lead

Plano, Texas
  • Category Design
  • Experience Manager
  • Primary Address Plano, Texas

Overview

Plano Town Center (31064), United States of America, Plano, Texas

Experience Design Lead

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.

We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers day-to-day financial activities. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

  • Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

  • Translating complex ideas into understandable concepts that evolve and enhance the product experience 

  • Engaging in portfolio prioritization to help set the strategy and product road map for the team

  • Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

  • Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

  • Championing prioritization of design centered product enhancements grounded in research and analysis 

  • Working with partners and teams across various geographies

  • Embracing and advocating for an experience mindset

Discovering & Delivering

  • Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer or associate pain points and opportunities 

  • Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

  • Driving end-to-end product design by:

    • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies 

    • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

    • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

    • Planning and facilitating workshops with internal and external stakeholders to align with business needs

    • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

    • Storytelling and presenting visual concepts to various stakeholders

    • Guiding the creation of high fidelity design assets for acceptance, development, and delivery to market in partnership with product, design, business, and tech. 

Basic Qualifications

  • At least 6 years of experience with user experience design

Preferred Qualifications

  • Experience designing for cross channel experiences

  • Comfortable working with a variety of business partners and delivering outcomes

  • Familiarity with design and prototyping tools, such as Sketch and/or Figma

  • Familiarity with working in an established design system

  • Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Illustration of a stethoscope

    Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Illustration of a jar with acorns in it

    Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Illustration of a mountain peak with a flag

    Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Visual illustration of a career path at Capital One. Text version included in the Image Description button that follows

A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP
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