Experience Design Lead
Primary Address Plano, Texas
OverviewPlano 7 (31067), United States of America, Plano, TexasExperience Design Lead
Are you an Experience Designer looking for a new challenge? Are you looking for an opportunity to grow in interaction design, customer research, influencing product strategy, and coaching other designers? Do you want to transform an industry centered around how people find and finance cars? Then Capital One may just be the right place for you.
At Capital One, we think big and do big things. Today we are a high-tech company, an innovation laboratory, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, and delivers great consumer experiences. It’s audacious work at a massive scale. As a team, we come to work every day looking to build digital experiences that are authentic and bold.
As a design manager, you are:
Action Oriented. You don’t wait for someone to tell you what to do, you are constantly pushing a vision and a point of view through your designs. You love expressing your design ideas in a variety of formats, at any stage of development, as quickly as possible.
A Strategic Problem-Solver. You’re comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You’re business savvy while keeping your users’ needs at the forefront of your designs.
Customer Obsessed. You are genuinely interested in designing beautiful experiences that impact people’s lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs.
A Coach and Mentor. You love seeing individuals grow and push themselves to become better. You fuel that drive by providing direct feedback, critique, and strategically directing work. You believe in teams that learn from one another and you proactively assist the senior leadership to organize and facilitate activities that keep the team sharply organized, and thinking critically and strategically.
Collaborative Facilitator. You’re a proactive team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts. However, you won’t just participate in the discussion. You will facilitate the discussion, helping the team along the way to share their own visions for the future. Your leadership will drive product teams to consensus around a product vision that excites everyone.
A Storyteller. You’re able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You’re able to present research findings, design concepts, and production recommendations to designers, product partners, and leadership
Detail Oriented. You’re proud that your production files are always pixel perfect and you’ve thought through every permutation of your designs, making the development process smooth sailing.
A Master Craftsperson. You push tools like Sketch, InVision, Figma, and Adobe Suite to their extreme. You efficiently use your skill sets to develop new designs within existing visual systems and design languages and you are at the forefront of defining new design patterns.
A Successful Juggler. You don’t get overwhelmed or flustered easily. You’re able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
A Lifelong Learner and Teacher. You have a hunger to learn about design and different ways of creating great customer experiences. You love sharing your knowledge with others and seek out opportunities to help others learn.
What you’ll bring:
A portfolio which demonstrates strong understanding of User Experience Design including (but not limited to): user flows, information architecture, journey mapping, and translating customer research, analytics, and insights into wireframes and high-fidelity designs.
Experience practicing human-centered design and UX practices, using a range of methodologies including (but not limited to): design research, service blueprinting, collaborative work session design and facilitation, ideation, rapid prototyping, and frameworking to strategically define ideal experiences.
Experience creating prototypes that showcase multiple design concepts quickly, with an acute understanding of what customer and business problems they solve.
Proficiency with current design and collaboration tools (Figma, Sketch, Invision, etc) and a strong desire to always learn more about them.
Ability to scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary.
Experience working with established brand guidelines, style guides, and code-based design systems.
Experience delivering responsive designs across and tailored to large monitors, tablets, phones and other device types.
Constantly bring a diverse group of stakeholders along the design journey. In this role, you’ll use visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence, and create energy for an idea or an initiative.
Ability to work from low fidelity to high fidelity.
Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
Understanding of the Agile methodology, especially Scrum
At least 6 years experience in the field of user experience design.
Bachelor’s degree in a design related field
Experience with conducting user experience research
Experience working with a code based design system (front-end development experience is a plus)
10+ years of experience with user experience design
5+ years of experience with Design Thinking, Service Design, Design Strategy, user-centered design methodologies
Experience working with product teams using an Agile methodology, especially Scrum and scoping and tracking design work in Jira
Some people management experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
Want more jobs like this?
Set a Job Alert
Explore Your Options
Build the next generation of digital tools for our customers—we’re always innovating solutions.Explore 439 Jobs
Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.Explore 525 Jobs
When our customers have questions about our products and services, they’ll turn to you.Explore 9 Jobs
Design and create future-forward products on a team of innovators helping to change banking for good.Explore 349 Jobs
Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.Explore 69 Jobs
Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.Explore 39 Jobs
Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.Explore 105 Jobs
Take your place on the front lines, representing our brand, problem solving and building relationships with the customersExplore 175 Jobs
Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.Explore 22 Jobs
Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.Explore 23 Jobs
Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.Explore 82 Jobs
Deliver expert advice, superior products and best-in-class service to our commercial partners.Explore 38 Jobs
Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.Explore 26 Jobs
Use your expertise and perspective to bring insights to the table so we can grow in the right ways.Explore 187 Jobs
Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.Explore 59 Jobs
Marketing and Communications
Help us tell our story, connect with customers and introduce our products and to the world.Explore 11 Jobs
Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.Explore 41 Jobs
Analyze, develop and test the strategies that pull insights from our data and move us forward.Explore 24 Jobs
Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.Explore 85 Jobs
Offer simple answers to complex questions, while helping both our team and customers thrive.Explore 97 Jobs
Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.Explore 14 Jobs