Experience Design Lead
Are you an Experience Designer looking for a new challenge? Are you looking for an opportunity to grow in interaction design, customer research, influencing product strategy, and coaching other designers? Do you want to transform an industry centered around how people find and finance cars? Then Capital One may just be the right place for you.
At Capital One, we think big and do big things. Today we are a high-tech company, an innovation laboratory, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, and delivers great consumer experiences. It’s audacious work at a massive scale. As a team, we come to work every day looking to build digital experiences that are authentic and bold.
As a design manager, you are:
Action Oriented. You don’t wait for someone to tell you what to do, you are constantly pushing a vision and a point of view through your designs. You love expressing your design ideas in a variety of formats, at any stage of development, as quickly as possible.
A Strategic Problem-Solver. You’re comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You’re business savvy while keeping your users’ needs at the forefront of your designs.
Customer Obsessed. You are genuinely interested in designing beautiful experiences that impact people’s lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs.
A Coach and Mentor. You love seeing individuals grow and push themselves to become better. You fuel that drive by providing direct feedback, critique, and strategically directing work. You believe in teams that learn from one another and you proactively assist the senior leadership to organize and facilitate activities that keep the team sharply organized, and thinking critically and strategically.
Collaborative Facilitator. You’re a proactive team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts. However, you won’t just participate in the discussion. You will facilitate the discussion, helping the team along the way to share their own visions for the future. Your leadership will drive product teams to consensus around a product vision that excites everyone.
A Storyteller. You’re able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You’re able to present research findings, design concepts, and production recommendations to designers, product partners, and leadership
Detail Oriented. You’re proud that your production files are always pixel perfect and you’ve thought through every permutation of your designs, making the development process smooth sailing.
A Master Craftsperson. You push tools like Sketch, InVision, Figma, and Adobe Suite to their extreme. You efficiently use your skill sets to develop new designs within existing visual systems and design languages and you are at the forefront of defining new design patterns.
A Successful Juggler. You don’t get overwhelmed or flustered easily. You’re able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.
A Lifelong Learner and Teacher. You have a hunger to learn about design and different ways of creating great customer experiences. You love sharing your knowledge with others and seek out opportunities to help others learn.
What you’ll bring:
A portfolio which demonstrates strong understanding of User Experience Design including (but not limited to): user flows, information architecture, journey mapping, and translating customer research, analytics, and insights into wireframes and high-fidelity designs.
Experience practicing human-centered design and UX practices, using a range of methodologies including (but not limited to): design research, service blueprinting, collaborative work session design and facilitation, ideation, rapid prototyping, and frameworking to strategically define ideal experiences.
Experience creating prototypes that showcase multiple design concepts quickly, with an acute understanding of what customer and business problems they solve.
Proficiency with current design and collaboration tools (Figma, Sketch, Invision, etc) and a strong desire to always learn more about them.
Ability to scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary.
Experience working with established brand guidelines, style guides, and code-based design systems.
Experience delivering responsive designs across and tailored to large monitors, tablets, phones and other device types.
Constantly bring a diverse group of stakeholders along the design journey. In this role, you’ll use visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence, and create energy for an idea or an initiative.
Ability to work from low fidelity to high fidelity.
Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.
Understanding of the Agile methodology, especially Scrum
At least 8 years experience in the field of user experience design.
Bachelor’s degree in a design related field
Experience with conducting user experience research
Experience working with a code based design system (front-end development experience is a plus)
10+ years of experience with user experience design
5+ years of experience with Design Thinking, Service Design, Design Strategy, user-centered design methodologies
Experience working with product teams using an Agile methodology, especially Scrum and scoping and tracking design work in Jira
Some people management experience.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.