Skip to main content
R188747 Posted 06/11/2024

Director, Process Management- Financial Services Command Center Lead

Plano, Texas | McLean, Virginia
  • Category Process and Project Management
  • Experience Director
  • Primary Address Plano, Texas


Plano Town Center (31064), United States of America, Plano, Texas

Director, Process Management- Financial Services Command Center Lead

As a Director of Process Management, you will be an integral part of the FS Command Center which keeps the heart of FS beating strongly. Our vision is to give our President the maximum leverage that he needs to run the division. We design and execute divisional governance, ensure work is appropriately prioritized and executed, cascade key information to the division, and assess and recognize the results driven by experiences. Above all, we obsess about execution and delivering with heart. 

The Director of Process Management is part of the FS Finance, Strategy & Partnership Command Center team. Each member, including you, has responsibility for building and executing designated processes within the command center, and also has direct client management responsibility for our FS Finance, Strategy and Partnerships teams.

Responsibilities of this role include:

  • Understand client strategy. Keep synched with FS Finance for items relevant to your client; perhaps assist with scheduling/agenda/actions

  • Analyze SLT scorecard; notice trends and areas of opportunity to highlight or escalate. Ensure timely certification of scorecard metrics on a monthly basis.

  • Understand experience roadmaps and highlight areas not meeting the mark. Facilitate recurring roadmap reviews and ensure proper tagging and updates

  • Ensure short and long term action cycles are done to level of Sanjiv expectation

  • Give early-warning “smoke alarm” signals to FSCC lead for further problem solving and escalation

  • Identify required functionality within FSCC tools and escalate request appropriately to drive valuable enhancements

  • Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results.

  • Building relationships and collaborating with key stakeholders to ensure delivery of commitments, and to ensure effective and helpful flow of information to and from your clients and the division.

This role will partner closely with the FS Finance team to create and support an incredibly well managed financial infrastructure, including process documentation and compliance, working closely in partnership with the FS CFO to create transparency and clear reviews and oversight. The individual will have the opportunity to learn many of our critical finance processes, advising the team on all SLQ2CQ frameworks, control structure, procedures and policy compliance.

We are seeking industry leading process improvement professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment, and possess/grow strong knowledge of wide parts of the division’s businesses are essential to succeeding in this role. This will require the individual to be comfortable influencing without authority in order to build strong relationships, and exercise the right judgment for which results are most important to the division.

Basic Qualifications:

• Bachelors Degree OR military experience

• At least 5 years of Process Management experience OR at least 5 years of Project Management experience

• At least 3 years of People Management experience

Preferred Qualifications:

• Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)

• 5+  years of experience in People Management

• Background in financial planning and analysis

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Illustration of Man using laptop then excitedly pumping both arms
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Illustration of a stethoscope

    Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Illustration of a jar with acorns in it

    Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Illustration of a mountain peak with a flag

    Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Visual illustration of a career path at Capital One. Text version included in the Image Description button that follows

A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP

You don't have any pinned jobs right now

Illustration of woman chatting on a mobile device

Want more jobs like this?  

Set a Job Alert

Sign up

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InTo create job alerts, you can either select a job category from the list of options or search by location. For location, you can search by city, state, zip or “remote”, then click 'Add'. Once done, click ‘Sign up’ to receive your job alerts.

  • Process and Project Management, Plano, Texas, United StatesRemove
  • Process and Project Management, McLean, Virginia, United StatesRemove

By submitting your information, you acknowledge that you have read our privacy policy and consent to receive email communication from Capital One.

*Required Field