Skip to main content
R125530 Posted 10/22/2021

Design Program and Operations Principal Associate

Plano , Texas
  • Category Design
  • Experience Principal Associate
  • Primary Address Plano, Texas

Overview

Locations: TX - Plano, United States of America, Plano, Texas

Design Program and Operations Principal Associate

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

We are currently seeking a Design Program/Operations Associate to join our team. We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities. 

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

You’ll be asked to handle a variety of responsibilities, including: 

Collaboration & Connection

  • Partnering with design leads to coordinate and prioritize initiatives and resources, including resource planning and allocation

  • Encouraging innovation and helping shape and manage effective and efficient design teams

  • Advocating for prioritization of design centered product enhancements grounded in research and analysis

  • Evangelizing the impact of design with business partners by embracing and advocating for an experience design mindset

  • Building and maintaining strong working relationships by collaborating with technology, product, and business teams to uncover customer and business needs

  • Participating in the design process (e.g., stakeholder interviews, research, analysis, and work session facilitation) as necessary

  • Driving momentum by keeping the overall work portfolio and team on track

  • Working with partners and teams across various geographies and facilitating workflow of co-located groups

  • Connecting with design community peers by learning, sharing, and teaching, as well as participating in the internal Community of Practice


Discovery & Delivery

  • Overseeing the strategic and tactical prioritization of design initiatives and workflows

  • Determining and implement process improvements

  • Maintaining a well managed design team and project oversight by: 

    • Overseeing and managing team structure (e.g., hiring and onboarding employees, managing contractors and vendors, balancing attrition)

    • Managing changes to scope, design, and delivery schedules to meet business needs with available resources

    • Communicating status, issues, and forecasts to stakeholders and ensuring work is aligned to company, organizational, and team imperatives and goals

    • Monitoring and balancing overall project health and team satisfaction

    • Creating and managing team and cross collaboration processes

Basic Qualifications

  • At least 4 years of experience with program, project management, producing, or scrum 

Preferred Qualifications

  • Comfortable managing cross-channel experiences

  • Comfortable working with Product and Tech partners

  • Familiarity working with design or creative teams

  • Familiarity with agile principles, project management methodologies and tools

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Stories
Benefits
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

Man On Laptop
  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

Employees Working

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

Career Journey
Women on Cellphone

Want more jobs like this?

Set a Job Alert

Explore Your Options

Engineering

  • Build the next generation of digital tools for our customers—we’re always innovating solutions.

    Explore 517 Jobs

Technology

  • Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.

    Explore 603 Jobs

Customer Care

  • When our customers have questions about our products and services, they’ll turn to you.

    Explore 13 Jobs

Product

  • Design and create future-forward products on a team of innovators helping to change banking for good.

    Explore 341 Jobs

Data Scientist

  • Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.

    Explore 74 Jobs

Cyber

  • Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.

    Explore 36 Jobs

Design

  • Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.

    Explore 85 Jobs

Branch Ambassador

  • Take your place on the front lines, representing our brand, problem solving and building relationships with the customers

    Explore 196 Jobs

Cafe

  • Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.

    Explore 22 Jobs

Audit

  • Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.

    Explore 18 Jobs

Finance

  • Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.

    Explore 90 Jobs

Commercial Banking

  • Deliver expert advice, superior products and best-in-class service to our commercial partners.

    Explore 32 Jobs

Business Banking

  • Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.

    Explore 25 Jobs

Risk Management

  • Use your expertise and perspective to bring insights to the table so we can grow in the right ways.

    Explore 185 Jobs

Human Resources

  • Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.

    Explore 55 Jobs

Marketing and Communications

  • Help us tell our story, connect with customers and introduce our products and to the world.

    Explore 14 Jobs

Brand

  • Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.

    Explore 36 Jobs

Data Analyst

  • Analyze, develop and test the strategies that pull insights from our data and move us forward.

    Explore 22 Jobs

Business Analyst

  • Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.

    Explore 89 Jobs

Operations

  • Offer simple answers to complex questions, while helping both our team and customers thrive.

    Explore 83 Jobs

Legal

  • Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.

    Explore 16 Jobs

Job Alerts

Don’t miss a thing. Stay in the know about opportunities you may be interested in!

Interested InSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.

*Required Field