Customer Service Experience Specialist
Primary Address Plano, Texas
OverviewPlano 7 (31067), United States of America, Plano, TexasCustomer Service Experience Specialist
Imagine a day in a typical call center… now throw that image away! Welcome to a fresh idea in banking. Here at Capital One, we’re reimagining how people bank. You see, we believe banking should fit our customers’ everyday lives - not the other way around. When a customer contacts us, we don’t want them to simply have an interaction, we want them to have an experience that makes them say WOW!
Our Auto Navigator team has been hard at work strategizing ways to provide legendary support that our customers and associates rave about. Expect to work in a fun, fast paced environment, where customer experience goals are recognized and encouraged. Our Auto Navigator tool allows customers to find their perfect car and get pre-qualified for financing right from the comfort of their home! As a Customer Service Experience Specialist on the Auto Navigator team, you will support customers as they utilize this tool to navigate through their car purchasing process.
We’re not just looking to fill open positions – we seek outgoing, passionate people who want to start a long career with a knack for making someone’s day. How cool would it be to tell your friends that your job is to be a ray of sunshine and find solutions that create a happy and loyal customer?
If we’ve caught your attention, read on!
Are you the one that people turn to when they need to solve a problem?
Are you quick on your feet to make a decision?
Do you love the latest technology and do almost everything on your cell phone?
Do you consider yourself talkative?
Are you naturally curious and have an appetite for learning?
Seriously now, if you’re nodding along and like what you are reading, let’s talk!
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by use cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be found here. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of site to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Candidates must live within approximately 100 miles driving distance of 75024 and be comfortable coming in person, for events such as training, whenever required with no less than 24 hours notice.
Answer inbound calls and greet customers with positive energy and enthusiasm
Thrive in a fast-paced, lively and dynamic work environment
Take an active role in educating customers about our products and services
Use a conversation based approach to uncover customer needs using open-ended questions – after all, scripts are for robots
Guide customers through the online application process
Assist customers with account questions in an energetic and spirited manner
Perform multiple tasks / navigate multiple systems simultaneously to service the customer’s account or troubleshoot their questions and issues
Build trust and confidence with our customers that we are there to help serve their needs and reach their financial goals
Strive for first call resolution, and take true ownership of customer needs and issues
Own your personal development to achieve job proficiency, meet performance goals and independently keep your own technical know-how up to date
Department Hours of Operation:
Monday - Friday: 8am-8pm
At least 1 year of customer service experience
High school diploma, GED or equivalent certification
At least 6 months of experience troubleshooting in a call center environment
At least 1 year of customer service experience in a call center environment
At least 6 months using Google Suite or Microsoft Office
At least 6 months of sales or finance experience
Associates or Bachelors Degree
At least (40+ words per minute) typing skills
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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