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R125243 Posted 10/14/2021

Communications Manager, Financial Services

Plano , Texas
  • Category Marketing and Communications
  • Experience Manager
  • Primary Address Plano, Texas


Plano Town Center (31064), United States of America, Plano, Texas

Communications Manager, Financial Services

Communications Manager, Financial Services

Every great brand’s story starts internally – with its values, its culture, its Associates. That great story captures the hearts and minds of many, both inside and outside of the organization. We’re seeking a communications leader who has experience writing, editing and approving internal communications and external thought leadership pieces (bylines, quotes, social posts). 

In Financial Services at Capital One, we believe internal and external communications go hand-in-hand. With an amazing employee culture, innovative business strategy and deep commitment to giving back to the community, we have a robust story to share with a variety of stakeholders. The thought leadership strategy for our divisional president is an important part of how we organize, message and distribute this story across channels.

If you’re a strategic thinker, planner and storyteller whose words not only captivate and delight, but inspire others to think differently and empower them to take action, you might be our next team member! We’re looking for someone who communicates concisely but thinks big; a meticulous wordsmith and A+ editor with above-and-beyond attention to detail; someone who uses data to determine the best way to connect with others and in doing so, gets great results. 

Who We Are:

The Financial Services Communications team is made up of intentional, strategic and creative problem-solving experts. We proactively deliver innovative, relevant and engaging content in support of our divisional president and his vision. 

We constantly look for new ways to improve our output and methods, while maximizing our impact across channels readers love. We start with the why, hold a high bar on clear, consistent and people-centric communications, and ensure the solution is 100% aligned to the problem.  

Capital One is a fast-growing organization, one of the top brands in the United States and has been named one of the “100 Best Companies to Work For” by FORTUNE Magazine. 


  • Provide day-to-day communications leadership and guidance to a small team comprised of a direct report and peers

  • Oversee thought leadership activities through a collaborative “pod” structure, including providing input on the overarching strategy as well as owning process and execution for senior leadership to elevate the Capital One brand while ensuring consistency across communications  

  • Manage social media channels, including both content and data/reporting, in alignment to thought leadership strategy and objectives 

  • Understand the vision and goals of the business and develop communication strategies to bring that vision to life

  • Write communications that align to the style and voice of our leaders and team brand and distribute across channels to both broad and targeted audiences

  • Work with senior leaders on communications, including business updates, event talking points  and news on our diversity, inclusion and belonging initiatives

  • Lead crisis and change management communications strategies 

Additional Responsibilities:

  • Leverage data and insights to drive strategies and campaigns, optimizing the approach based on past results, future needs, target audience behaviors/preferences, and ongoing test-and-learn agenda 

  • Collaborate with creatives, planners and other key team members to support business initiatives and drive engagement 

  • Openly and actively contribute as a member of the Financial Services Communications team, identifying key opportunities and taking the lead on developing content/solutions that address key needs with the ability to manage input from a variety of stakeholders, navigate ambiguity and work autonomously

  • Ensure that communications:

  • Tell an articulate, consistent and accurate story, with a strong voice and in the right channels
  • Inspire confidence in Financial Services’ leadership and business strategy
  • Help our Financial Services businesses achieve their targeted results

The Ideal Candidate Will Have:

  • Highly effective communications skills with outstanding writing and editing abilities, and the ability to produce original, brand-building content  

  • Proven ability to work effectively with multiple constituents, including peers, as well as senior and executive management, giving simplicity to complex subject matters

  • Creative, integrative problem-solving and structured thinking

  • Demonstrated success managing multiple projects simultaneously with exceptional judgment, the ability to pay painstaking attention to detail and deliver against tight timelines 

  • Self-motivated and proactive with strong organizational skills and prioritization capabilities 

  • Excellent presentation and persuasion skills

  • Keen process orientation and analytical abilities

Basic Qualifications:

  • Bachelor's degree

  • At least 7 years of experience in corporate communications, public relations, marketing or writing 

  • At least 3 years of experience in communication strategy development for executive leaders

  • Knowledge of AP Style

Preferred Qualifications:

  • Bachelor’s Degree in Communications, Public Relations, Marketing, English or Journalism

  • Previous experience in financial services, technology or other highly regulated, large, matrix organization

  • Experience in industry best practices and developing metrics-based strategies for digital channels (such as LinkedIn and Twitter) 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.   

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

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How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

Your wellbeing is our priority

Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

  • Healthy Body, Healthy Mind

    You have options and we have the tools to help you decide which health plans best fit your needs.

  • Save Money, Make Money

    Secure your present, plan for your future and reduce expenses along the way.

  • Time, Family and Advice

    Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.

Career Journey

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