Overview

Plano Town Center (31064), United States of America, Plano, Texas

Bilingual Collections Sr Coordinator - Repo

Candidates must live within approximately 100 miles driving distance of 75024 (Plano, TX) and be comfortable coming in person whenever required with no less than 24 hours notice.

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients. Capital One has one of the most widely recognized brands in the business. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds come together to make Capital One a great company and a great place to work.

The Repossession department is looking for a Work at Home Collection specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

General Responsibilities:

• Negotiates payment arrangements from significantly delinquent customers.

• Works with vendors to ensure Capital One collateral is located and retrieved as necessary

• Utilizes skip tracing tools to locate customers successfully

• Uses queue management skills to in order to work an assigned group of accounts

Schedule: Tuesday - Friday 12:00pm - 9:00pm, Saturday 8:00am - 5:00pm CST

Basic Qualifications: 

• High School Diploma, GED, or equivalent certification

• Fluent in both Spanish and English

• At least 1 year of experience in a call center or at least 1 year of experience in customer service 

• At least 1 year of experience with Microsoft Office or Google Suites

Preferred Qualifications: 

• 1 year of Repossession experience

• 1 year of experience in Auto Finance Loss Mitigation 

• 2 years of experience in a customer contact environment

Work at Home Technology Requirements

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied by use cellular data (hot spot) 

  • Cable or fiber connections are preferred 

  • Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test.  A sample one can be foundhere.   To test your home internet from your personal computer at home, typewww.speedtest.net into the web browser of your personal computer. 

  • Sustained ability to maintain latency less than 250 ms in voice calls is required

• Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider

  • A private network is password protected where you have ownership or line of site to every device on the network

• Capital One reserves the right to request proof of internet provider, speed and service package from the associate 

• Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).