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Bilingual Collections Associate - Repo

Location: Plano, Texas

Job ID: R109608

Overview

Capital One seeks compassionate and tech-savvy people who are enthusiastic about bringing kindness and heart to customer experience. You’ll be on the front lines representing our brand, services and products, and interacting with our customers with patience and warmth. You’ll create real connections by listening empathetically, and problem solving to help improve the lives of our customers and change banking for good.

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Responsibilities

Plano 5 (31065), United States of America, Plano, Texas

Bilingual Collections Associate - Repo

Capital One prioritizes the health and safety of our associates. In light of COVID-19, we are complying with the CDC guidelines for social distancing. The vast majority of Capital One roles, including this role, have temporarily moved to work at home. When Capital One returns to normal operations, this role will return to the assigned onsite work location. 

 

To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below. These requirements will no longer be applicable once the role returns onsite.

 

 Work at Home Technology Requirements:

  • A secure home office environment that is free from background noise and distractions of any kind 

  • A reliable high-speed broadband Internet service provider (ISP): 

  • Dial up or Satellite Internet service providers are not sufficient

  • ISP must be hardwired (Wifi prohibited) and must be used for Capital One purposes only during your schedule and would need to be in place at start of employment

  • The ISP speed/bandwidth must be 5 megabytes per second (minimum required) or higher (10+ preferred). Please contact your ISP for confirmation. Check your internet service provider speed/bandwidth at http://www.speedtest.net/

 

Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients. Capital One has one of the most widely recognized brands in the business. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds come together to make Capital One a great company and a great place to work.

The Repossession department is looking for Collection specialists seeking career advancement. If you are a master negotiator and like to help customers while minimizing delinquency, then this is the job for you. As a Repossession associate you will be responsible for calling significantly delinquent customers to arrange for payments and work with vendors to ensure Capital One collateral is located and retrieved from customers that are unwilling to pay. The main objective of the role is to resolve customer delinquency and avoid repossession of the collateral.

 

General Responsibilities:

  • Negotiates payment arrangements from significantly delinquent customers.

  • Works with vendors to ensure Capital One collateral is located and retrieved as necessary

  • Utilizes skip tracing tools to locate customers successfully

  • Uses queue management skills to in order to work an assigned group of accounts

Department hours of operation:

  • Monday - Friday: 7am - 9pm

  • Saturday: 8am - 5pm

  • Sunday: 12pm - 9pm

Basic Qualifications: 

  • High School Diploma, GED, or equivalent certification

  • At least 1 year of experience with Microsoft Office or Google Suites

  • At least 1 year of experience in a call center or at least 1 year of experience in customer service 

  • Fluent in both English and Spanish

 

Preferred Qualifications: 

  • 1 year of Repossession experience

  • 1 year of experience in Auto Finance Loss Mitigation 

  • 2 years of experience in a customer contact environment

 

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

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Benefits

Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about benefits.

  • Healthcare

    Medical, Dental, Vision,
    Healthcare FSA, Dependent
    Care FSA, Health and Wellness
    Programs

  • 401(k) /
    Retirement Plans

    Employer Matching

  • Continuing
    Education

    Tuition Reimbursement
    Professional Development

  • Family Support

    Adoption Cost Benefit
    Maternity and Paternity Leave
    Back Up Child Care

  • Work/Life Balance

    Holidays, Sick Days,
    Paid time off, Flex-time

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