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Social Media Lead

Job ID R67937 Updated date 04/04/2019 Location Nottingham, England; London, England
White Collar Factory (95009), United Kingdom, London, London

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Social Media Lead

This isn’t just a job, this is an opportunity to join our Brand, Advertising and Media Team and help us on our journey to continue to grow the Capital One Brand.

You will take the lead in evolving our Social Media Strategy working in our close knit, collaborate team and reporting in to the Marketing Manager.

You will get tons of autonomy to change and optimise the way we do things and work with some well-known, pretty cool agencies.

This is initially a 12-month fixed term contract and can be based in our UK Head Office in Nottingham or our London White Collar Factory office on Old Street.

Here's some of the key responsibilities;

  • Plan all our social media advertising campaigns and performance manage all current campaigns
  • Manage the delivery of social media content through to market with a continuous focus on optimisation
  • Work as part of the brand advertising & media team to ensure that social media is part of an integrated annual campaign plan
  • Work with internal stakeholders such as the content team and acquisition team to share learnings and gather input for content calendars
  • Work with our external agencies and directly with social media platform team to ensure that we are exploring new opportunities
  • Ensure our brand tone of voice and visual identity is consistently used

What experience you’ll need;

We expect you to have experience in leading social media strategy and implementation, and the ability to build great working relationships with lots of different people as your stakeholders will be numerous. Ideally you should have experience of buying advertising yourself or have worked closely with agencies who have done this for you and know how to set up and what a good campaign looks like. You’ll have a creative mindset of course and we’ll be bowled over if you have experience of developing robust KPI tracking metrics.

Here’s what else is in it for you;

We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One training programmes (and appropriate external providers)

Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.

Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café

Find out more through our UK careers site ( or by exploring the @IAmCapitalOne Twitter page

Capital One is committed to diversity in the workplace.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).