Experience Principal Associate
Primary Address New York, New York
Overview11 West 19th Street (22008), United States of America, New York, New YorkSystems Designer
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Who we are:
Commercial banking is ripe for innovation. Internal systems could benefit from greater efficiency and collaboration and in the long-term, from artificial intelligence. Externally there are very few digital touchpoints for commercial banking clients so there’s extensive opportunity for design to improve industry practices. The services and processes are complex so we’re looking for highly qualified designers who enjoy serious problem solving and creating simple, humane, ingenious solutions.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What we’re looking for:
We are looking for a designer with a passion for design systems and experience working on or with design systems.
As a systems designer on the Commercial Bank Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to enable human-centered software design through the use of our design system.
You have proven experience in leading a project end-to-end, creating the approach, managing scope and ambiguous project boundaries. You understand what it takes to build something truly desirable for customers, viable for the business and operationally and technically feasible.
You maintain empathy for customers at every level and feel comfortable advocating for user needs.
You are curious and demonstrate a passion for learning. You take pride in their work, yet have a humble approach.
Who you are:
SystemsThinker: You have a knack for stepping back and looking beyond the immediate problem to see how it fits into the larger ecosystem – across channels, touchpoints, and platforms – and then diving in to nail the important details.
Intrapreneur: You’ll think about the team, the product, and the customer as parts of your own business; it needs a purpose – whether to solve a problem, entertain, educate, or delight – and you’ll measure its performance against these goals. You don’t wait for the next order to be issued. You seek opportunities and build the case for where the team needs to move next in order to bring the greatest impact.
Data-Driven: You are clear in articulation of intent and goals, and you know how to use data and research to back up your work. You’ll seek out analytics and user testing data to help you make design decisions, support your design decisions, and iterate on your past design decisions – all so we constantly get better at getting better.
Facilitator: You are at your best when leading stakeholders and partners through brainstorming sessions, workshopping solutions in a truly collaborative fashion.
What you’ll bring:
In-depth knowledge and experience with design systems
Deep expertise in design thinking/human-centered design
Discovering use cases and researching best practices for components and patterns
Creating and documenting design tooling (via Figma libraries) including reusable components, patterns, and templates
Working directly with a development team to facilitate the building of components, patterns and templates
Supporting system adopters through onboarding sessions, 1:1 troubleshooting, and ongoing training support
Leading design review sessions with product managers and design contractors, utilizing the Experience Design Quality Checklist as a guide
At least 4 years of experience with User Experience design
At least 2 years of experience working with a design system
Master’s degree in Design or Master’s degree in Human-Computer Interaction
At least 2 years of experience working on a design system team
5+ years of experience designing digital products, and 5+ years designing omni-channel services
5 + years’ experience with standard digital design tools (e.g. Figma, Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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