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Senior Associate, Workplace Solutions (Real Estate Facilities & Portfolio)

Job ID R82815 Updated date 08/23/2019 Location New York, New York
NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, Workplace Solutions (Real Estate Facilities & Portfolio)

  Capital One is obsessed with recruiting and retaining the best people and having best-in-class workspaces, facilities and amenity services is important to achieving that. As the Workplace Solutions team, we’re responsible for all four walls of our buildings—and everything in and around them. As we evolve into a digitally-focused company, our employees are changing the way they work, and we’re constantly transforming our workplace to enable them to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them—we’re a well-oiled machine! And we’re not done! That’s why our Workplace Solutions team is looking to add a Corporate Real Estate Facilities & Portfolio Management in New York, NY!

A typical day in the life of the Senior Associate:

  • Partner and build relationships with internal clients of various levels including business executives to understand, assess and deliver workplace needs

  • Identify, recommend and implement ways to drive optimal utilization of the facilities

  • Help manage a diverse set of third party vendors to execute on key workplace responsibilities, including space planning, moves, facilities care and furniture

  • Coordinate associate services (food services, mail and print operations, meeting services, fitness, etc) for the portfolio

  • Present business issues to Portfolio Manager and Regional Lead to determine needs and to recommend appropriate solutions to support business requirements

  • Provide input to and shape the Regional portfolio plan and strategy

  • Work closely with peers in other regions, Central Services and internal Workplace Solutions senior management

  • Contribute to the management of annual real estate operating budget to include building operations, associate services and support costs

  • Partner with other internal real estate associates to create solutions and proactively solve problems

  • Partner with construction project managers to complete restacking, space planning and construction projects

  • Collaborate with other departments, such as Finance, Legal, HR, IT and Security

  • Contribute to the management of annual real estate operating budget to include building operations, associate services and support costs

Your days look like that because:

  • We’re building a diverse, mixed-use region of owned and leased properties in the Northeast, Midwest and Canada 

  • The services and amenities provided by Workplace Solutions are integral to the success of Capital One.   

You’ll need to wear many hats, including:

  • Relationship Builder: You engage with cross-functional teams at all levels and serve as a trusted real estate expert.

  • Problem-solver: You partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results.

  • Communicator & Collaborator: You have strong written and verbal communication skills. You leverage different approaches and build on the ideas and perspectives of others.

  • Juggler: You don’t get overwhelmed or flustered easily and tackle deliverables with a sense of urgency. You must possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.

You’ll love your job THE MOST if you:

  • Want to be part of changing banking for good

  • Thrive in a fast-paced environment that involves both working independently and collaborating with others  

  • Are customer-service driven

  • Have a strong attention to detail and a high sense of urgency

  • Enjoy interacting with associates at all levels

  • Love working with a creative, cross-functional organization

  • Have a passion for real estate and how it influences culture and the environment

Basic Qualifications:

  • Bachelor’s Degree or Military experience

  • At least 1 year experience in Facilities Management or Project Management.

Preferred Qualifications:

  • Master’s degree in Business, Real Estate, Engineering, or related disciplines

  • At least 3+ years related experience in Facilities Management, Project Management, People Management or Supplier Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.  

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).