Product Managers are tech-savvy pioneers, with one eye on what’s new and the other on what’s next. Starting with the customer in mind, they develop cutting-edge products that bring ingenuity, simplicity, and humanity to banking. Product Managers are dedicated problem-solvers who leverage big data, agile principles, and human insights to reimagine the way people interact with money – creating experiences that simplify and enhance our customers’ lives.
Benefits start day one for full-time associates and after 90 days for part-time associates. Read more about our full benefits here.
The biggest qualities we look for are being autonomous and self-driven. This culture inspires you to take initiative and rewards you for doing so. I get to use all parts of my brain here.– Emma S., Product Manager
ResponsibilitiesJob ID R73627 Updated date 06/04/2019
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Less known about Capital One is that it is relentlessly focused on Talent. As a Product Manager, you will split time between the Talent Acquisition & Enterprise Recruiting Analytics Team & the Talent Assessment Team. Our team is leading the charge to adopt the ruthless focus on customer experience and analytics that our credit division has pioneered and apply the same rigorous approach to innovating in the ways we attract, engage, assess, hire and develop talent.
Job Description & Ideal Candidate:
As a Product Manager, you will be responsible for driving operational and tactical changes in how we think about talent acquisition over the long term. You will inform our strategic direction and should be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, the ability to adapt to a dynamic agile environment and be patient at the same time are essential to succeeding in this role. While experience working in people analytics, talent acquisition or HR is not required, knowledge of the space would be helpful. This individual’s responsibilities will include:
Distill big picture intent into tactical requirements and implementation plans
Set objectives and key results (OKRs) for your team, driving the organization to deliver upon these OKRs in a sustainable manner
Partner with Talent Acquisition (TA), design, and delivery teams to identify and resolve ambiguities and negotiate tradeoffs
Work with Talent Acquisition leaders and key stakeholders across Capital One in delivering a pipeline of well-managed Platform improvements to reduce risk and improve operational efficiency
Provide subject matter expertise on processes when representing the department in projects and other meetings
Be the primary contact for new platform initiatives and subsequent Impact analysis
Direct root cause analysis to determine platform, product, or process breakdowns and strengthen operational controls; commission root cause remediation projects where needed
Drive testing for various initiatives – strategic and tactical
Design and produce metrics used to measure efficiency and effectiveness
Lead the value chain through changes impacting your platforms and/or teams
Create clear and compelling communications and presentations (PowerPoint, etc.), appropriately tailored for each audience
May use design thinking and lean UX principles
Desired Attributes and Skills: we seek associates who are:
Inspiring, engaging, and skilled team leaders
Passionate about both delivering great Customer Service and complying with rules and regulations
Forward leaning into technology, automation, and the talent analytics space
Fluid in adapting to and embracing change for themselves and with others
Intellectually curious, inquisitive, and open minded
Integrated thinkers and creative problem solvers
Excellent and confident communicators, negotiators, and influencers
Tenacious in pursuing and achieving their goals and objectives
Proactive about their own development and learning with an optimistic, growth mindset
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills
Executive communications and presentations
Working understanding of design thinking
Proficient in Microsoft Office (Outlook, PowerPoint, Excel, and Word) and/or the Google Suite
Proficient with JIRA, Confluence, Aha!, Trello, Pivotal or other agile product management tools
Proficient with InVision, Balsamiq or other mock-up software packages
At least 5 years of experience in digital product management
Bachelor’s Degree in Computer Science or Engineering
5+ years of experience in Agile product management
2+ years of experience in data product management
1+ years of experience in people analytics, talent acquisition or another talent focused HR dept
At this time, Capital One will not sponsor a new applicant for employment authorization for this position. No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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