11 West 19th Street (22008), United States of America, New York, New York
Manager, Product Management, Matchbox
Capital One’s Real Time Decisioning As A Service (DaaS) organization is seeking candidates who are hungry to be at the forefront of innovation to help refine how Capital One customizes experiences to serve hundreds of millions of customers.
We are seeking Product Managers to work on MatchBox, a Capital One developed platform that drives consistent branding and servicing experiences across every customer touch-point. With MatchBox, we determine the who, what, when, where, and how for servicing a customer’s account based on business driven decisions, customer driven preferences, and insights from customer behavior. We are seeking candidates who are passionate about working with new and emerging technologies and understand how to scale those platforms for enterprise usage.
In this role, you will work with internal business customers, marketers, designers, architects, engineers, analysts, process, and operations leaders to define the MatchBox product strategy and develop next-gen capabilities such as business self-service UI, advanced insight engine, and a variety of new platform enhancements and features. We are seeking Product Managers who are motivated to apply their skills to develop elegant, modernized solutions that create great experiences for internal users and Capital One customers.
General areas of responsibilities:
Set product vision and lead road mapping, goal setting, prioritizing, capability delivery, and product roll-out strategy.
Continually drive to understand customer needs and ensure they are considered in prioritization and trade-off discussions.
Develop and lead customer research, prototyping, and test and learn agendas with a focus on building MVP experiences to learn about hypotheses.
Partner with world class software engineers to design, deliver, and sustain functionalities and find opportunities to deliver real-time, personalized, and contextual experiences for our customers.
Lead grooming activities within an Agile team, specifically defining and writing user stories, acceptance criteria and customer experience.
Build and maintain strong relationships and feedback loops with leaders and stakeholders who manage the downstream operations and processes that depend on the capabilities and performance of our platforms.
Help with overall thought leadership around platform development at the intersection of data+design+tech for the sake of creating meaningful, measurable business and customer value.
The ideal candidate is someone who friends and colleagues describe as:
Equally comfortable setting future-oriented strategy and vision as they are designing and delivering capabilities today.
On the whole, operates in a rapidly changing environment with a sense of urgency.
A person who leads with humility and invests in the success of peers and managers.
A natural leader who sparks conversations, invites stakeholders into his/her design process, creates advocacy/alignment, and looks for opportunities to achieve win-win outcomes.
One with a high level of intellectual curiosity and comfort with ambiguity.
A fantastic storyteller who is at ease presenting to senior executives.
Bachelor’s Degree or military experience
At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site):
$160,200 - $182,800 for Manager, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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