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R154363 Posted 09/09/2022

Learning & Development Manager - Diversity, Inclusion, & Belonging

New York, New York | Plano, Texas | Richmond, Virginia | McLean, Virginia
  • Category Human Resources
  • Experience Manager
  • Primary Address New York, New York


Locations: NY - New York, United States of America, New York, New York

Learning & Development Manager - Diversity, Inclusion, & Belonging

Capital One’s Learning & Development team is seeking a Learning & Development Manager - Diversity, Inclusion, & Belonging (“L&D Manager, DIB”) at the enterprise level. This individual will be part of a team responsible for designing, developing and implementing impactful learning experiences and solutions that will fuel our growth as a company and help our associates develop cutting-edge skills. 

The Learning & Development - Diversity, Inclusion, & Belonging Team, a group within the Learning & Development organization, is a passionate team that embraces bold ideas, fosters collaboration, challenges the status quo, and inspires personal growth. This position is a rare opportunity to bring a unique mix of diversity, adult learning, human-centered design practices, leadership and client consulting skills into a role with scaled and meaningful impact. 

As the L&D Manager, you will serve as a visionary and support the DIB learning strategy with crafting new experiences, tracking projects and managing multiple initiatives in order to effectively connect, create value and build skills capabilities across Capital One. You will also serve as a facilitator, leading learning experience and train-the-trainer sessions on various learning products and DIB-related topics. 

The ideal candidate would be a strategic thinker, problem solver, experienced facilitator and a relationship builder who is adept at innovating and staying agile in approach while managing risk and exercising good judgment. Additionally, the candidate should have excellent project and program management skills and is able to navigate autonomously in an ambiguous, fast-paced and matrixed environment. The individual will have the opportunity to coach, mentor and manage junior associates on the team. 

Key Responsibilities:

  • Project manage multiple initiatives within the team; leading program teams and also providing support at various capacity levels

  • Ensure scope of deliverables, timelines and budget are met, identify risks and issues and mitigate and / or escalate as needed

  • Recommend evidence-informed solutions that improve and streamline learner experiences and  drive adoption of culture change

  • Use exceptional influence, written, and verbal communication skills to refine and socialize our L&D strategy, where learning is a lever to optimally support the enterprise

  • Partner with key stakeholders to identify and prioritize points of leverage for business impact and scope for new initiatives to build the DIB learning portfolio

  • Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact

  • Influence across multiple cross-functional teams, client organizations, and groups without direct authority, collaborate with enterprise learning peers to leverage existing products and experiences, and identify solutions that achieve shared results

  • Stay current with external trends, best practices, and innovations and infuse these into the work products and consulting offered to clients

  • Leverage experience and background in instructional design and adult learning to drive the creation and adoption of innovative and cutting edge blended learning experiences utilizing digital, video, audio, mobile, and experiential learning formats

  • Leverage expertise in DIB and adult learning to inform the learning strategy and products

  • Comfort facilitating and leading training/workshops effectively, engaging associates at all levels

  • Coach and develop learning professionals to enable them to bring their best skills and talents to Capital One and to continue to grow

Basic Qualifications: 

  • At least 3 years of experience in client facing consulting 

  • At least 3 years of experience in learning and development

  • At least 1 year of experience in project management

  • At least 1 year of experience in learning strategy creation

Preferred Qualifications: 

  • Bachelor’s degree or military experience 

  • Master’s Degree in Business, Organizational Learning, or Human Resource Development

  • At least 5 years of experience in learning and development 

  • At least 3 years of experience in learning strategy creation

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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