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Product Designer, Commercial Bank Design

Job ID R87655 Updated date 01/08/2020 Location New York, New York
11 West 19th Street (22008), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Product Designer, Commercial Bank Design

As a Product Designer on the Commercial Bank Design team, you will work closely with other designers, strategists, developers, product managers, and business stakeholders to practice human-centered software design.

 

About the Role:

We are looking for a Product Designer with service design experience and a passion for solving complex problems. 

You have proven experience in leading a project end-to-end, creating the approach and program governance, managing scope and ambiguous project boundaries. You understand what it takes to build something truly desirable for customers, viable for the business and operationally and technically feasible.

You are comfortable with a broad definition of the role of a designer – instead of “that’s not a designer’s job” you have the mindset of “what’s needed to achieve the best outcome?” Your versatility allows you to move easily between conducting research and sharing how insights inform design decisions with colleagues and stakeholders to prototyping concepts and developing technology requirements with engineers and product managers. 

You know how to be a part of a team on a project level with an “anything is possible” mindset  while using your power for strategic design to connect the work to a larger ecosystem. You can use your leadership skills to ensure your partners have the same context. 

You are customer-centered in your approach, maintain empathy for customers at every level and feel comfortable advocating for user needs. You are curious and demonstrate a passion for learning. You take pride in their work, yet have a humble approach. 

 

Commercial banking is ripe for innovation. Internal systems could benefit from greater efficiency and collaboration and in the long-term, from artificial intelligence. Externally there are very few digital touchpoints for commercial banking clients so there’s extensive opportunity for design to improve industry practices. The services and processes are complex so we’re looking for highly qualified designers who enjoy serious problem solving and creating simple, humane, ingenious solutions.

 

Some other ways you might describe yourself:

Systems Thinker

You have a knack for stepping back and looking beyond the immediate problem to see how it fits into the larger ecosystem – across channels, touchpoints, and platforms – and then diving in to nail the important details. 

Intrapreneur

You’ll think about the team, the product, and the customer as parts of your own business; it needs a purpose – whether to solve a problem, entertain, educate, or delight – and you’ll measure its performance against these goals. You don’t wait for the next order to be issued. You seek opportunities and build the case for where the team needs to move next in order to bring the greatest impact.

Data-Driven

You are clear in articulation of intent and goals, and you know how to use data and research to back up your work. You’ll seek out analytics and user testing data to help you make design decisions, support your design decisions, and iterate on your past design decisions – all so we constantly get better at getting better.

Facilitator

You are at your best when leading stakeholders and partners through brainstorming sessions, workshopping solutions in a truly collaborative fashion. 

More about you:

  • In-depth knowledge and experience within at least one relevant design discipline (i.e. Systems Design, Business Design, Information Architecture, Industrial Design, Graphic Design, Interaction Design)

  • Deep expertise in design thinking/human-centered design

  • You are experienced at the end-to-end design process, balancing customer insights and business goals, from strategy to shipped product as well as post launch monitoring, enhancements, and iteration

  • Demonstrated experience working in a team of product managers, engineers, analysts and others focused on web or mobile applications.

  • Experience creating prototypes at various levels of fidelity to articulate and test user flows and/or UI design using modern tools

  • Solid UI/UX experience with the ability to work with low-fidelity and high-fidelity deliverables in agile teams

  • Excellent problem-solving and relationship management skills

  • Storytelling skills and passion for sharing ideas. You share early and often. You know your work is not sacred, and getting buy in from stakeholders – and making them feel included in the process – benefits everyone

  • Willingness to teach the team what you know while being humble enough to learn from others

  • You don’t need constant supervision, reminders, or self-assurances – we’re all motivated, organized, self-starters

 

In this role, a typical week might look like: 

  • Leading a workshop to integrate Lean UX into a project.

  • Facilitating empathy interviews, or user testing, as we iterate and bring new functionality to scale. Synthesize and raise insights for path forward.

  • Collaborating with Product Managers to define and prioritize their near- and long-term goals.

  • Designing wireframes, user flows, or prototypes.

  • Sharing research findings, design concepts, or roadmaps to team members and executive stakeholders.

  • Translate user needs, style guides, and requirements into elegant solutions for complex problems.

  • Leverage analytics tools to measure success, present opportunities, and support decision-making.

  • Utilize Lean and Agile methodologies.

  • Joining 400+ designers across the organization for a lunch and learn session every Thursday.

  • Leading, mentoring, challenging and growing other designers in their work, contributing to a collaborative team spirit.

Basic Qualifications:

  • At least 5 years of experience with User Experience design

  • At least 3 years of experience designing digital products

Preferred Qualifications:

  • Masters degree in Design or Masters degree in Human-Computer Interaction

  • 7+ years of experience with user experience design

  • 7+ years of experience designing digital products or 7+ years of experience designing omni-channel services

  • 7+ years’ experience with standard digital design tools (e.g. Sketch, Adobe Illustrator, Adobe Photoshop, Omnigraffle, Balsamiq, Axure, etc.)

  • 2+ years of experience leading projects and other designers

  • 5+ years of experience with information architecture

  • 5+ years of experience creating prototypes at various levels of fidelity

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.  

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).