Hospitality Lead, Project Manager - Cafe Food & Beverage
Experience Sr. Manager
Primary Address New York, New York
OverviewNYC 299 Park Avenue (22957), United States of America, New York, New YorkHospitality Lead, Project Manager - Cafe Food & Beverage
Welcome to a new idea in banking that’s disrupting financial services for the better. At Capital One, we have supportive people, easy-to-use products, and intuitive tools to help customers achieve a healthy financial future — one with less anxiety and more everyday joy.
The Capital One Cafés are a cornerstone of this innovative approach, places where banking meets living— think Genius Bar, rather than traditional bank branches. Open to everyone, they’re comfortable spaces where people can get help, explore the latest in banking, and kick back with free Wi-Fi, coffee and local treats. They’re centers of financial wellbeing — and everyday wellbeing.
But we’re not sitting around waiting for competitors to catch up. As we expand our retail footprint to include more Cafes, we’re finding ways to be more innovative, relevant and impactful — and we’re looking for a Hospitality Project Manager - Cafe Food & Beverage to help us.
As the hospitality service lead of the hospitality team, this role is to inspire and embody the highest integrity to guest service, hospitality, operations and guest experience. Hospitality is defined as approaching all interactions with our associates, our vendors, our customers and our greater community with warmth, empathy and a high emotional intelligence. The Hospitality Lead will strategize, guide and coordinate the service experience of the Capital One cafes. Bring your energy, passion and financial acumen to a team of amazing people to guide our cafes to the next level. Our cafe portfolio of plus 50 is transforming its elevation each day through design, digital experience, in house experience and increased value of food and beverage offerings through our vendor.
Leadership: Lead, mentor, engage and develop service teams to maximize their contributions. Be the person that prides oneself on belonging and inclusiveness and seek to identify the best in each associate for greatest engagement. Provide teach-ins to associates for greater development of service expectations and guest experience. Reward and recognize associates.
Food and Vendor Relationship: Employ a strong working relationship with the vendors that provide food and beverage offerings in the cafes. Oversee the Food and Beverage vendors, ensuring adherence to Capital One standards of safety, guest engagement, OCC guidelines, community engagement and marketing initiatives. Coordinate ongoing day to day communications between the food and beverage vendors and Capital One stakeholders. Ensure the success of all new cafe openings.
Financial Performance: Conduct monthly business reviews with the food and beverage vendors for performance metrics and marketing initiatives. Guide and advise on areas for improvement, be it sales and / or expenses. Be part of the team that prepares yearly budgets for the food and beverage marketing program. Ensure all invoices related to the food and beverage vendor are timely and reviewed with detail for accuracy.
Productivity: Build strong relationships with the Capital One design, construction, marketing and banking teams in upholding the excellence and efficiency of the cafes. Work closely with the Capital One marketing team on all marketing initiatives. Ensure the food and beverage experience is maximizing engagement and repeat business. Coordinate new store openings, needs of the food and beverage vendors. Ensure the cafes deliver on the brand promise of everyday well being,
We’re looking for someone with enlightened hospitality, excellent communication skills, and a passion for process and procedures. Desired skills and experience include:
Ability to influence, collaborate and build strong relationships at all levels — and to inspire, coach and develop a team of associates.
Have built and trained team members on enlightened hospitality
Strong brand-building expertise — you know how to win people over through experiences that resonate and moments that connect
A get-it-done approach and an entrepreneurial spirit — you're excited by the challenge to build the team and grow the brand.
Expertise in identifying and shaping strategic hospitality initiatives, including seasonal and regional POVs
Work closely with partners in Construction, Design, Marketing and Bank for creation of the best in class experience for the cafes
Manage the Food and Beverage Budget for the vendors
Management of food and beverage financials, including income statement, capital assets and financial metrics for relevant KPI’s
Food & beverage operational know-how — you understand the back-end mechanics that go into an exceptional guest experience
A keen eye for consumer trends and consumer insights — you know how to adapt the experience to meet changing consumer appetites and needs
Ability to see projects through from inception to creative execution, collaborating with multiple stakeholders and partners along the way
Bachelor’s Degree or Military experience
At least 10 years of experience in the hospitality space developing strategic marketing initiatives within the Food, Beverage, Hospitality or Retail industry
At least 10 years of direct guest service experience with third party hospitality management consulting groups or within a hospitality or food and beverage organization
At least 2 years experience in Profit & Loss impact and accounting practices
At least 2 years of food and beverage operations management experience
MBA or Master’s Degree
Extensive experience in the food service industry, including a vast knowledge of establishing and maintaining long-term client relationships
Financial management experience with large budgets for hospitality enterprises
Business/marketing knowledge to understand how programming activities can contribute to overall business goals.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
Sr. Process Manager - Small Business BankPlano, Texas
Sr Manager, Project Management - Chief of StaffMcLean, Virginia
Sr. Manager, Operations Management & Marketing ExecutionRichmond, Virginia
Manager- Project Management and Delivery LeadMcLean, Virginia
You don't have any pinned jobs right now
Want more jobs like this?
Set a Job Alert
Explore Your Options
Build the next generation of digital tools for our customers—we’re always innovating solutions.Explore 439 Jobs
Leverage technology in new and powerful ways to pioneer change, all in the pursuit of changing banking for good.Explore 525 Jobs
When our customers have questions about our products and services, they’ll turn to you.Explore 9 Jobs
Design and create future-forward products on a team of innovators helping to change banking for good.Explore 349 Jobs
Write code and crunch numbers, all in pursuit of developing models that solve problems—and make us a better bank.Explore 69 Jobs
Use your tech skills to stop cyber threats and help make banking safe and secure for our customers.Explore 39 Jobs
Help us tell our story by creating memorable digital experiences for our customers through your creativity and ingenuity.Explore 105 Jobs
Take your place on the front lines, representing our brand, problem solving and building relationships with the customersExplore 175 Jobs
Your outgoing personality and tech-savvy know-how can make all the difference for the customers that visit our cafés.Explore 22 Jobs
Use cutting-edge software, audit methodologies, and data science to help us make great business decisions.Explore 23 Jobs
Use your bold perspective and specialized skills to drive projects and implement financial strategies—challenging the way banking is done.Explore 82 Jobs
Deliver expert advice, superior products and best-in-class service to our commercial partners.Explore 38 Jobs
Your entrepreneurial mindset and expertise leads to one-of-a-kind service for every small business owner you assist.Explore 26 Jobs
Use your expertise and perspective to bring insights to the table so we can grow in the right ways.Explore 187 Jobs
Be on the frontlines of attracting, engaging and retaining top talent that’s helping us change banking for good.Explore 59 Jobs
Marketing and Communications
Help us tell our story, connect with customers and introduce our products and to the world.Explore 11 Jobs
Help us communicate how we’re changing banking for good, and ensure our brand is one of the most recognized in the industry.Explore 41 Jobs
Analyze, develop and test the strategies that pull insights from our data and move us forward.Explore 24 Jobs
Use your strategic and analytical skills to help solve major challenges and make both our business and banking, better.Explore 85 Jobs
Offer simple answers to complex questions, while helping both our team and customers thrive.Explore 97 Jobs
Move our innovations closer to reality by mitigating legal risk with your expertise and ability to advise on strategic business decisions.Explore 14 Jobs