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Director, Technology (Business Operations Lead)

Location New York, New York
Job ID R99873 Updated date 10/02/2020
114 5th Ave (22114), United States of America, New York, New York

Director, Technology (Business Operations Lead)

 Director, Technology (Business Operations Lead)

We are looking for a Business Operations lead to join our team in Retail & Direct Bank Technology. This is a pivotal role that elevates our speed & quality of execution through fact-based decision-making while acting as the ‘connective tissue’ of our organization. You will be part of a strong & diverse team and will be working closely with technology teams as well as technology, product & risk executives. This person will report to our Head of Strategy & Business Operations.

As a member of the Strategy & Business Operations team within Capital One’s Retail and Direct Technology organization, you will apply your analytical, risk management, and project management skills to improve customer outcomes and increase our efficiency. You will work with smart and passionate people to deliver results that have a direct impact on the company’s technology platform. You will take on important and exciting responsibilities from day one, working with key stakeholders across the company. You will also be challenged to excel alongside the brightest talent in the industry and be rewarded for your achievements.

This role is in our technology organization, where we experiment and innovate, leveraging the latest technologies to enable  our engineers to create breakthrough customer experiences.  Our team of 1,000 engineers makes a daily impact on the banking experience of 65 million Capital One customers. At Capital One, you’ll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. It is important that you share the same sentiment and stay curious constantly asking “what if?”


  • Develop a center of excellence for how our software engineers build the right customer outcomes efficiently & with high quality as part of an empowered team

  • Partner with agile delivery & technology to improve our performance on key delivery metrics

  • Lead a project management team supporting highly cross-functional strategic projects

  • Create routines and processes to enable effective management of the RDT organization

  • Promote strategic vision and execute tactical operations to implement overarching risk assessment and risk management programs

  • Partner with Cyber and Tech Risk Management for proactive risk identification, assessment & monitoring

  • Point of contact for compliance and audit engagements    

The Successful Candidate:

  • Thrives in a dynamic, fast-paced environment and seamlessly manages multiple priorities

  • Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail

  • Builds strong relationships, influences across levels and functions, and delivers great results through others

  • Asks the tough questions and challenges the status quo

  • Solves complex problems and drives action across the organization

  • Models the right behaviors for the team and helps create a shared sense of leadership and accountability within the team

  • Navigates easily between technology and business topics and has a strong understanding of major technology trends

Basic Qualifications:

  • Bachelors Degree 

  • At least 6 years experience in project management 

  • At least 5 years of experience in strategy development

  • At least 5 years of experience managing senior stakeholders across different business functions

Preferred Qualifications:

  • Masters Degree

  • 8+ years of Project Management, Operational Risk Management, Audit or Compliance Experience 

  • 5+ year of experience working with technology leaders

  • 3+ years of experience with Diversity and Inclusion 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.