Our NYC Capital One Cafés are a welcoming environment where customers can try out digital and financial tools, grab a great cup of coffee, and get to know our Ambassadors (and each other).  It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money. 

At Capital One, we measure our efforts by the success of our customers and their advocacy for our products and experience. We succeed because they succeed. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed. 

The Experience:

Welcome to a new idea in banking. Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  

Our Café team exists to enhance the financial lives of people in the communities we serve.  And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience.  

Don't just take our word for it, check out what our Café Ambassadors and Café Coaches have to say about their experience at Capital One, and learn more about working in our Cafés: http://www.capitalonecareers.com/cafe

Here’s what we’re looking for in you:  

• You’re friendly and engaging and can connect with Café visitors and regulars alike. Yep, you’re a people person - whether you’re handing out free coffee cards, helping folks with technology challenges or simply showing off some of the cool services and products we offer.  

• You’re part of the community. You’ll work with local businesses, nonprofits and charities to plan events both in and outside of the Café.  

• You’re naturally curious and like to learn. We’ll teach you what Capital One has to offer our customers - products, services and experiences - to help steer them in the right direction toward their financial goals.  

• You’re digitally savvy. You’ll showcase what’s possible in our physical space and how to easily navigate our mobile and online experience.  

• The overall customer experience is improved with fewer handoffs; every Ambassador is equally the expert.

• You’re a team player. You’ll work with an energized team of Ambassadors and help inspire your teammates as they inspire you.  

• You're obsessed with the Café experience and bring our brand to life. You'll take pride in maintaining our physical space and supporting your peers to create an inclusive environment for customers and visitors.

• You are a Role model for Capital One’s Values: Excellence and Do the Right Thing

• You are an operations guru and execute processes with a sharp risk minded approach

• You’ll travel between local locations in the market that you support.

. . . If you’re nodding along and like what you’re reading, let’s talk.

Basic Qualifications:   

- High School Diploma, GED, or Equivalent Certification  

- At least 1 year of Retail, Sales or Customer Service experience  

Preferred Qualifications:   

- Associate’s degree

- 2+ years of Retail or Customer experience

Pursuant to the requirements of local law, this position is currently conditioned upon individuals' providing proof of receipt of vaccination against COVID-19 (receipt of at least one dose by your first day of onsite employment  and confirmation of full vaccination no later than 45 days from providing proof of the first dose) or the granting of a medical or religious accommodation providing alternative measures.  Individuals may request and obtain approval for an accommodation due to a qualifying medical condition or sincerely held religious beliefs after receipt of a conditional offer of employment.  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.