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R184245 Posted 03/25/2024

Senior Associate, Site Operations

Mexico City, Mexico
  • Category Operations
  • Experience Sr. Associate
  • Primary Address Ciudad de Mexico, Ciudad de Mexico


WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico

Senior Associate, Site Operations

At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. In Global Workplace Services (GWS), we deliver holistic solutions that serve and safeguard our communities and environments. We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other’s differences and encourage all team members to lean into their talents and skills to deliver superior experiences for both internal and external clients.

At Capital One, our team manages a diverse, mixed-use region of owned and leased properties. Our employees are changing the way they work, and we’re constantly transforming our workplace to enable them to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them—we’re a well-oiled machine! And we’re not done! That’s why our Global Workplace Services team is looking to add a Senior Associate, Workplace Site Operations in Mexico City!

As a Senior Associate at Capital One, you’ll manage the day-to-day relationships with our internal customers and lines of business within your assigned geography. You’ll also engage with external providers responsible for facilities, space planning, moves, food and beverage services and mail services. You’ll also maintain landlord relationships and engage with landlord facilities team members on day-to-day infrastructure operations. 


  • Support the overall site including visitor registration and check in processes, new associate badging and visiting executives

  • Partner with your internal clients to understand their intent and goals, develop plans that meet their needs and relentlessly pursue options to deliver high-performing results

  • Engage with cross-functional teams at all levels and serve as a trusted real estate expert

  • Identify, recommend/document and implement ways to drive optimal utilization of the facilities

  • Contribute to the development of the annual capital and operating-expense budgets

  • Partner with other internal real estate associates to create solutions and proactively solve problems

  • Collaborate with other departments, such as Finance, Legal, HR, IT and Security

  • Foster a positive work environment through engagement and team building activities

The Candidate will: 

  • Lead with a strong attention to detail, a high sense of urgency or doesn’t get overwhelmed or flustered easily

  • Have strong written and verbal communication skills

  • Leverage different approaches and build on the ideas and perspectives of others

  • Have a passion for real estate and how it influences culture and the environment

  • Possess the skill to not only prioritize multiple tasks concurrently but do so with a high degree of skill and efficiency.

  • Thrives in a fast-paced environment that involves both working independently and collaborating with others  

  • Enjoy interacting with associates at all levels and working with a creative, cross-functional team 

Basic qualifications

  • Intermediate-Advanced English fluency

  • Bachelor’s Degree or Military Experience

  • At least 1 year of experience in Facilities Management or Relationship Management

  • At least 1 year experience with Microsoft Office or G Suite

Preferred qualifications

  • 3+ years related experience in Facilities Management, Project Management, People Management or Supplier Management

  • 2+ years experience with G Suite tools

Capital One will only consider candidates that are Mexico citizens or permanent residents.

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws. 

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.

Hiring Process
Career Journey

How We Hire

We take finding great coworkers pretty seriously.

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  • Step 1 Apply

    It only takes a few minutes to complete our application and assessment.

  • Step 2 Screen and Schedule

    If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.

  • Step 3 Interview(s)

    Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.

  • Step 4 Decision

    The team will discuss — if it’s a good fit for us and you, we’ll make it official!

How to Pick the Perfect Career Opportunity

Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.

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Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

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Career Journey

Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.

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A possible career journey at Capital One:

  1. Coordinator
  2. Senior Coordinator
  3. Principal Coordinator
  4. Associate
  5. Senior Associate
  6. Principal Associate
  7. Manager
  8. Senior Manager
  9. Director
  10. Senior Director
  11. VP

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