Sr. Associate, Treasury Management Operations, Research and Resolution
Experience Sr. Associate
Primary Address Melville, New York
Overview1307 Walt Whitman (22600), United States of America, Melville, New YorkSr. Associate, Treasury Management Operations, Research and Resolution
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 100 miles driving distance from our Capital One hub in Melville, NY
Capital One’s Treasury Management Receivables products accelerate the collection and availability of funds critical to the success of our Commercial and Small Business customer base while also providing essential data and information reporting. Through the use of technological advancements, strategic partnership networks and highly talented associates, we offer solutions that provide our customers greater scale, control and cost savings than can be attained through conducting these services themselves.
Capital One is currently in search of a Senior Associate to serve as a Receivables Research and Resolution team lead, Treasury Management; Fulfillment Operations. This individual will manage a dynamic team focused on investigating and repairing reported defects stemming from high volume, complex remittance work fulfilled by our external vendor partner. In addition, this individual will lead the triage of risk issues and events, exception handling, quality trend analysis, and serve as a point of escalation to both internal and external partners.
Job Description & Ideal Candidate:
Provides daily leadership both to direct reports and value chain partners by demonstrating the ability to Empower, Inspire and Include
Monitors the daily completion of research and resolution cases related to remittance processing
Maintains a strong controls environment that drives a high level of quality and service level adherence while reducing areas of risk and non-compliance
Works closely with internal and external partners to formulate and install tactical initiatives in order to drive excellent client experiences and well managed processes
Assists in the design and implementation of process improvements and change management activities
Conducts associate training, coaching and mentoring while administering performance management activities
Detail oriented, professional attitude, reliable
Possess strong organizational and time management skills
Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
Ability to communicate effectively verbally and in writing
Ability to interact with employees and vendors in a professional manner
Ability to work independently and within a team in a fast-paced and high volume environment
Work at Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied by using cellular data (hot spot)
Cable or fiber connections are preferred
Internet service download speeds must be at least 5 mbps, with 10+ mbps preferred - check your download speed using a speed test. A sample one can be foundhere. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer.
Sustained ability to maintain latency less than 250 ms in voice calls is required
Hard wired connectivity is preferred, any use of wireless connectivity must be Private (non-public) and password protected through WPA2-PSK (AES) encryption. If you have any questions about your encryption, please consult with your internet provider
A private network is password protected where you have ownership or line of sight to every device on the network
Capital One reserves the right to request proof of internet provider, speed and service package from the associate
Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Candidates must live within 100 miles driving distance of one of the hub locations based in Melville, NY
High School Diploma, GED or Equivalent certification
At least 3 years of experience in Banking Operations
At least 1 years of experience leading teams
Business Process Management certification
1 year of experience working with Receivable Treasury Management products
1 year of experience working with regulations and laws of Receivable Treasury Management products
1 year of experience with Salesforce case management system
1 year of experience with Google Suite business applications
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
How We Hire
We take finding great coworkers pretty seriously.
Step 1 Apply
It only takes a few minutes to complete our application and assessment.
Step 2 Screen and Schedule
If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
Step 3 Interview(s)
Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
Step 4 Decision
The team will discuss — if it’s a good fit for us and you, we’ll make it official!
How to Pick the Perfect Career Opportunity
Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
Your wellbeing is our priority
Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.
Healthy Body, Healthy Mind
You have options and we have the tools to help you decide which health plans best fit your needs.
Save Money, Make Money
Secure your present, plan for your future and reduce expenses along the way.
Time, Family and Advice
Options for your time, opportunities for your family, and advice along the way. It’s time to BeWell.
Here’s how the team fits together. We’re big on growth and knowing who and how coworkers can best support you.
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