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Principal Coordinator, Commercial Payment Operations - Melville, NY

Job ID R85873 Updated date 10/15/2019 Location Melville, New York
1307 Walt Whitman (22600), United States of America, Melville, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Principal Coordinator, Commercial Payment Operations - Melville, NY

As a Principal Coordinator in Commercial Payment Operations you will execute activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers.

Summary of Responsibilities: 

  • Completes a high-volume of inbound and outbound phone calls daily

  • Fulfills various requests related to customer payments

  • Provides a positive client experience

  • Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance 

  • Inputs data changes on a wide variety of accounts 

  • Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements 

  • May make effective independent decisions, when necessary 

  • Works with management to identify process improvements 

  • Contributes in project settings in a limited capacity 

  • Reviews and processes incoming/outgoing wire requests 

  • Approves wire transfers and related transactions 

  • Contacts customers for wire authorization 

  • Investigates and resolves customer issues with little or no assistance 

  • Provides support to customer-facing associates for international and domestic wires 

  • May be trained to support multiple payment processes 


Basic Qualifications:

  • High School Diploma, GED, or equivalent certification

Preferred Qualifications:

  • At least 1 year of banking experience

  • At least 1 year of customer service experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).